Customer Ratings & Reviews

So far we haven’t needed to use the extended support, or any support for that matter. But based on past experiences it will be nice to have if needed. It’s like an insurance policy you hope to never use but nice if you do.

Worth the investment! These guys are honest, fair, and very knowledgeable! Will buy protection plan on every electronic I buy!

I have many tablets and usually don't get the protection plan. But this one is to keep for a long time so I did. Happy that I have the an for only a few $ more

I feel peace of mind having purchased Geek Squad Protection, the techs are friendly and knowledgeable

Another great service from Best buy! I love the service provided through Geek squad. IT provides great tech support! Thank you Best Buy.

This product made a great gift for my grandchild. The geek squad warranty kept me assured that it was covered.

Geek squad protection has saved me many times. Great if you use your device all the time.

I received excellent customer service and both of the employees who helped me at the till went over and beyond to make sure that I left the store a happy camper!

They sent my device to the wrong service center and then did not update for a week. Everytime I called for an update I was told to go to my local store geek squad because they had no answers. The local store could only go off the online updates which went another week without being updated. It was stressful overall. They did say it was not a common occurrence . Originally I was going to give zero stars out of stress but the very last phone agent who helped me was actually very helpful. He straightened everything out and took his time. They need more agents like him.

I bought this guy for my little sister. She loves it. She can scroll tiktok so thats the big thing.

truly awesome. My technology never fails because I’m careful, but it is still technology. The Geek Squad service is worth it.

Excellent Service. Definitely It worths the value of the product to cover accidents.

This is a great product to purchase incase something happens to your Amazon Fire 10. Give me a piece of mind that it will be taken care of.

I will purchase this item again as it provides good service.

Love this purchase im very satisfied with the tablet will definitely purchased another talet of this brand

Do NOT regret not buying this coverage... worth it. I buy Geek Squad with anything that is an electronic - anytime I have had a problem - they are fast, efficient and worth it! Coverage is transferable too - handy!

I will never buy any electronic over $300 without this protection. I have used it 2x on different laptops. If it can't be fixed they will issue a gift card to replace. Totally worth it!!!

Amazing service and the best customer service loved

I always love getting Geek Squad, especially when having children. It helps a lot when things break, even with cases things break.

Note that bestbuy new repair policy is to send to microsoft v/s swapping for purchase price which is what they used to do. In my case had battery not holding as long of charge, so took in 1 week before expired. They sent unit out 2 weeks later they replaced with referbished older serial number unit. And that unit had a scratch 3/4" long in display. They sent it out a second time, and that refurbished unit with another s/n came back with battery that was also not holding up as it should. They finally said they would return my purchase price and write this one off as junk return. I then purchased the Surface Pro 9 which I am happy with and took out this Geek warranty again.