Customer Ratings & Reviews

I have never had an issue w/ geek squad at my location other than wait times. The employees here are knowledgeable and helpful. They do the best the can to help you within the confines of their ridiculous corporate policies.

Hopefully I will not have to use the service, but it is a piece of mind

very good and very fast, will recommend to my family and friends.

Refurbished iPad Pro 12.9 arrived in PERFECT condition....just like new, has worked flawlessly---definitely the way to go!

I really enjoyed the the durability and replacement of this tablet warranty I just wish that that this was not a repair warrant see more I wished it was a replacement warranty cuz sometimes it would take a very long time for the repairs to be finished

Didn't have to use it but I heard that they are really good

The additional geek squad was absolutely with it. The device has screen cracked twice and we received a device replacement no charge.

i needed to use this 1 time, it was a very quick process, my replacement was shipped super fast. im glad i purchased this service.

I have not had to use them much for any of my products, but on my Surface 3. I brought it in about the usb port being loose. I was advised the product was under recall. They upgraded me to the new Surface 4 & when I told them about one of the keys sticking, the replaced it as well. Also, the case I bought for the 3 did not fit my 4, they swapped it out as well. That's why I shop at Best Buy, and why I bought their plan again. Thanks BB Customer Service!!!

I've been buying the Geek Squad protection on most high-ticket items that I buy at Best Buy. From vacuums to tablets, it provides a lot of peace-of-mind, and the price isn't too much. I've brought a couple of items in that weren't performing as required, and they either got it working immediately, or just gave me a replacement on the spot. Makes life much easier (especially when compared to spending hours on the phone with a manufacturer's representative).

Each time my coputer or Tablet is bad geek squad will repair it fast and guarantee. When i got my Tv they came in the next day and install everything.

Geek squad protection plan is the best plan out there, they are very responsive and polote, and if they cant fix it, they replace your product with a new one

Excellent and Good Service, in my request infomation.

The only one time that I’ve had to use them they were quick fast and great service problem got fixed quickly

Always better to have protection. Bought these and geek squad answered every question with ease.

Purchased in December 2018 it is still going strong no issues.

Always happy to purchase extended warranty on all of my purchases. Never had any problem with Geek Squad when I had problems with my devises regarding questions about any purchases or warranty. Geek Squad has always been a big help. Geek Squad has never let me down. Thank you for being there.

The guys at the store are very communicative about the situation

Love the feeling that having Geek Squad Protection covers all my purchases.

The service protection is great in that you will get your things fixed, but the big draw back is that if they have to send it off it takes a couple weeks before you get your item back. When my tablet broke it had to be sent off twice which left me without a tablet I used for work for a month. They ultimately replaced it, which was great, but the time delay stunk.