Customer Ratings & Reviews

Quick and speedy response to my problems. Very knowledgeable staff here. Took the time to answer all the minute questions i had that usually aggrivate people lol.

I was 50/50 on adding a Geek Squad service on my last purchase and I've yet to ever use one in all my years of buying at best buy and sometimes adding it.

Accident protection plan with Geek Squad is absolutely hassle free. Initially, it seems like an added cost while purchasing a plan but in case of damage they have replaced the item with a same new product. Its worth the spend.

I recommend NEVER going without GEEK SQUAD PROTECTION. I cannot tell you how many times this has saved us when we need help with a replacement or a fix.

It's the great service i have ever had for my electronics

Love this warranty, we have a 3 year old and this warranty was purchased for his Amazon tablet, used a few months after purchase and had no issues at all replacing the product.

Since this purchase I’ve had to bring my surface Pro in and Geek Squad immediately repaired and updated my device. As well as informed me on how to avoid future incidents.

Though it's a new purchase and nothing has happened or gone wrong, I have to say that having Geek Squad service is phenomenal and a must for any sizeable purchase of tech.

Protection plan has been amazing when we need to fit a broken item.

Haven't had to use for tablet yet but from every experience I've had with geek squad has been down right easy and fair love that they make it easy

Nice to have a piece of mind if something goes wrong with purchase.

A very in depth service that’s worth getting when purchasing a device

Great quality best purchase ever made with the technical aspect, this has helped ensure that my products were in good hands. I will continue utilizing the service.

I always like be covered on warranty for my tech stuff. This is a good option.

I always get the protection plan, It is very good, and I have had to use it on other items in the past. It is very costly if you do not have it.

We purchased the warranty to cover an out-of-box DSL camera, because we were concerned that the standard (90 day?) warranty might not be long enough for any problems to show up. Glad we did...the camera started acting up at the 6-month mark. I would rate 5 stars but I feel the warranty price per year is too expensive, and there should be a (reduced-rate) 3-year or 5-year option.

I've had Geek Squad Total Tech Support for close to 2 1/2 years. The technicians are always helpful and almost always resolve my issues on the first call. I have found it to be a great value.

Customer service is amazing! and they make sure that you leave happy

I've called the Geek Squad twice. First time, they scanned my computer and checked for viruses. Make my computer run faster. Second time, I had a printing problem, which they fixed over the phone.

A great decision is to get the extra Geek Protection with your product, especially if it is a computer or tablet, to ensure safety and overall protection from risk factors. I highly recommend it for the price and cost benefit.