Customer Ratings & Reviews

I cracked my screen, and I sent it out via geek squad since I had the protection plan. A few weeks later they were able to replace my tablet

Protection is always a great investment. Thankfully I haven’t had to utilize it yet but if I need to I’m happy I have it!

Though this has not been a easy process, best buy has can supportive

If is taking forever to get bac km a tablet that I turned in weeks ago. I'm fairly certain they need to just give me a new one. Not sure what's taking so long. Oh, and they were very rude about the appointment times they do now. They schedule blocks of time which are 20 minutes long. I assumed that was my window to come and drop it off. No, they want you to come at te beginning of that time frame. I was a little late and live over 30 minutes away. When I arrived, the kid told me I had to reschedule. He was literally standing there doing nothing. Very annoying and rude. I would still recommend getting a warranty, though. Best Buy typically has a great policy.

We have had to bring back my daughter tablet be/c it turned off and would not turn back on and they gave us another one without any problems.

They all helpful and very nice…they can answer alll your question

Got a protection plan an if any problem arises with any of my devices or gaming geek squad no what it take to get your item's right back running.

Love this. I forgot I had purchased this and lucky I came across it. Still had broken tablet and got all my money back on gift card.

This is a good warranty it does what it says everyone should get one on there electronic

Fantastic tablet, just what we were looking for our niece.

i got this protection plan for my tablet just in case i get a brocken screen i dont have to worry

To be honest some of the things you buy don't truly break until your warranty is over so it would be so nice to renew it before that happens.

The agent knew what to do. They are the BEST. Couldn;t see going any where else

useful warranty we always purchase never forget to get

If you get to have let's get this my tablet started acting up and I was able to switch your mind out and didn't have to wait for a shipment

they replaced my Granddaughters tablet, when they were unable to fix it, worth the price given the price of a nice tablet these days

Good tablet for children has decent amount of memory for kids to install there games

They sent my device to the wrong service center and then did not update for a week. Everytime I called for an update I was told to go to my local store geek squad because they had no answers. The local store could only go off the online updates which went another week without being updated. It was stressful overall. They did say it was not a common occurrence . Originally I was going to give zero stars out of stress but the very last phone agent who helped me was actually very helpful. He straightened everything out and took his time. They need more agents like him.

The warranty is top notch, and so is the customer service. I have spoken to them numerous times, and it is always a great experience.

the agents replaced the screen on my tablet. they also notified me of every step they took to be able to replace the screen.