Customer Ratings & Reviews

I always try to get the protection plan when I can. The geek squad service plan has saved me a couple different times in the past. I also like that the plan is saved in the best buy system, so I don't have to hold onto the receipt and try to remember where it is if I have a problem.

Never know what could happen with PC and all other devices especially for the first several month when still trying to adjust to things. This plan Protect me enough period so highly recommend to everyone.

My daughter got a crack in her screen. It didn't affect the functionality of it but i didn't want it to get worse. Took it in while under the warranty i purchased and they replaced the whole tablet with no issues.

They were very knowledgeable. About the products and answered all of our questions.

Def recommend for items that you expect to daily use for the duration of the service. My experience has been quite good with Geek Squad, maybe because I somewhat speak their language a bit.

It is an excellent service, the people that work there are very nice and help me quickly to resolve the problem.

I took a product to geek squad and they fixed the problem in no seconds like it was that easy. Heads up to geek squad to solve my problem. That’s why I always buy from Best Buy because there services are the best.

I took a product to geek squad and they fixed the problem in no seconds like it was that easy. Heads up to geek squad to solve my problem. That’s why I always buy from Best Buy because there services are the best.

I took a product to geek squad and they fixed the problem in no seconds like it was that easy. Heads up to geek squad to solve my problem. That’s why I always buy from Best Buy because there services are the best.

Is perfect Best Buy is good thank you for you service employee very nice for the job

Best investment I've made by far! My son cracked his screen and without any hassle was able to get it dropped off and worked on. Time frame for repair is a little long (dropped off 6/17, was told it would be done by 7/5). But they send it to your house, so I can't complain.

I love the fact that I can go to any Best Buy & get store credit to replace the item right there. I don't have to mail it in & wait for repairs or try to find some non-existant service center.

This is definitely worth the money, if you are buying for someone under 18. Probably worth it anyway.

I'm really happy with my purchase.. When my daughter broke her tablet I just took it back to best buy a yr and & know questions asked & it was replaced. I'll never buy anything without the geek squad warranty.

Knowing that Geek Squad is available whenever I need them is a great idea. So far, I have no problems with any of my electronics I have purchased through Best Buy. If I do, then I will contact Geek Squad.

Have used these plans before with Best buy purchases. Absolutely worth the money.

They sent my device to the wrong service center and then did not update for a week. Everytime I called for an update I was told to go to my local store geek squad because they had no answers. The local store could only go off the online updates which went another week without being updated. It was stressful overall. They did say it was not a common occurrence . Originally I was going to give zero stars out of stress but the very last phone agent who helped me was actually very helpful. He straightened everything out and took his time. They need more agents like him.

I wouldn't buy any electronic without having the piece of mind of a service protection. Best Buy flat out gets it right with the service plan they offer. It is no hassle and requires no drama. Have a problem, then just bring it back and get it replaced case closed.

Extra protection is worth it for electronics our kiddo will be using

i feel better having this. I have always found the Geek squad to most helpful.