Customer Ratings & Reviews

You never know what could happen to your expensive items. Take care of it!

Best Buy’s service has beeen very difficult. I love the camera I bought, I just want it fixed! My camera stopped working, I am not sure why. I had it stored in a Sea to Summit bag to protect it from rain and the humidity that I live in and it would not turn on when I took it out a few days later. I paid for the Best Buy geek squad 2 year plan. As I live on the island of Kauai, Hawaii, there are no Best Buy locations here. For months I have been trying to get my camera repaired by sending it to a store. I spoke with someone at first and he sent me a shipping label to get it to a store to be repaired, but 2 months later I got my camera back with a letter saying it could not be returned. That was not what I was told I was shipping it for. It came back damaged. I’ve been on the phone for at least 15 hours at this point (really more) with no resolution and just keep being transferred or given a different number to call. Most recently one that I have left 2messages on and received no calls back. When I finally got someone in the line, the company they referenced me to doesnt even do fujifilm camera repairs?! I just want this camera repaired. I bought it to use for work. I spent 1500 dollars on it and now I feel like I’m spending that much worth of my time to repair it— if it is so difficult to have it shipped for a repair, please just send me a new one? Or give me an option for fixing it please. I just want assistance. I appreciate the product. Customer service has really been absurdly difficult and an extreme waste of my time. I can not get anyone physical on the phone in any of the Hawaii stores.

Having an expensive camera, I feel it is absolutely necessary to insure it.

This protection is best for the high end electronic devices.

Always always get these when offered. It's essential on nice items.

The insurance is amazing and covers everything. Will renew when expires.

Haven't had to use it yet but from i understand it will be perfect to have!

One of the best warranties on the market for any product at best buy.

Bought with my purchase and actually ended up using it thanks

Try this warranty the best for you any cannon. I recomend 100%

Haven't had to use it yet but basically health insurance for your belongings. Why not pay a little more for protection?

It’s nice to have haven’t had to use yet but i have it if I need it

Always a plus to add the geek squad package to any purchase. They do great work and always provide great customer service

Always a good idea to buy the additional geek squad protection on cameras.

Have had good luck so far, but am glad I bought the protection plan just in case.

Nothing bad to say a little pricey but you get what you pay for

Good product to protect the product bought for some time

I haven’t had to use this for my camera yet but I’ve used some like it and it’s a good buy.

The protection program is awesome. The employees help you out alot

This is great, I would definitely recommend this to others.