Customer Ratings & Reviews

We just brought in our camera for repair and we were told it may take up to 2 months to get it back. We were not told about the LONG wait time when purchasing the warranty. It makes us very hesitant to buy an large purchases at Best Buy again.

Pictures were not great. Came missing a piece. When i returned it, got charged a couple hundred for a “restocking fee” even though it was still in return window.

This is great for those that might need it but not for me

Had a lens not auto focus took it to get replaced and don’t have a back up camera they said it would take weeks instead of swapping out the lens they had in store still haven’t had lens replace because need the camera so can’t get it replaced until I buy a new camera

I took my camera for a repair and the tech didnt even try to see what was wrong. They automatically gave me a new one and it cancels the insurance. If you want to continue with it you have to pay again.

Service sucks, you have to make an appointment to being it in, however, they don't tell you nicely you have to so that they just either ignore you or tell you to comeback another day like we have time to come to the store all the time.

Geek squad protection is nice to have but very unconventional to have to have ur camera and anything u buy from there shipped out. Especially when u run ur business with what I'm having serviced.

Not sure this was worth the money. Think I should have shopped around.

I only wanted the items returned and replaced NOT MY GEEK SQUAD TAKEN AWAY!!! I am now without help on the new video camera I replaced it with.

They didn’t replace my item. Do not recommend geek squatt. Geeks don’t even know anything about electronics.

Sent my Sony A68 in for a repair and they broke the housing for my Semi Translucent mirror. It stays in place but it moves around now causing images to be blurry.

talked into another service plan that was not worth the purchase. never used too many exceptions

Overpriced for the "comfort" - Never needed it completely wasted my money.

Geek squad is a joke. "repair or replace" is a joke. They just send you someones broken/repaired junk. Awesome. What a colossal waste of money.

Bought the service for cleaning on a canon m50. Did not know it was going to take 3 weeks for the turn around.

I just think it's a waste of money to buy geek squad protection. If you're careful enough on all the products or gadgets then you dont need this one.

it is to costly for the verizon phone & very poor service to get back up and running it is a major waste of money

I wish they gave a follow up call after purchase to help if needed. I’m unsure what exactly I paid for on this.

My Computer had problems and the warranty didn't cover anything.

Wouldn’t recommend buying this the guys aren’t very friendly