Customer Ratings & Reviews

So it took it about a week to get going! At 1st she would get lost and never find the dock and seemed to be getting stuck everywhere! Also we couldn’t get her connected to the internet until we had a friend tell us your wifi name cannot have a dash in it! Once we got connected to the internet it’s been smooth sailing! I love having a set timer for cleaning each day & it picks up so much. I never thought I would love something more than my dyson!

I jad an issue with my vacuum and took it back. Showed what was wrong and they gave me a new one. No ussues at all. Best warranty ever!

They help me with my return at the store, I didn't like the product, and it was fast and efficient.

Is good to have a protection plan in case it geta damaged.

The only reason I'm asking is to make a list for my family and then I'll have to make sure that they have the

They are always in the position to help you. Other stores should take note

What stood out most was the exceptional customer service. They were attentive to my concerns and answered all my questions patiently. It’s refreshing to receive such personalized attention. Overall, my experience with Geek Squad exceeded my expectations. They truly go above and beyond!

I will never buy another Best Buy product again without including the Geek Squad warranty service! I purchased a $350 Tineco floor cleaning machine in 2020 and in 2022, after heavy but normal use, a small part broke inside the water tank. We took it to Best Buy expecting to have them ship it off for repairs and instead walked out with a gift card for our full purchase price, including the cost for the warranty service, so that we could buy a brand new replacement! Beyond impressed with our Geek Squad experience!

Geek Squad's warranty policy is absolutely worth every penny. Their commitment to customer satisfaction is unmatched, as they provide a hassle-free replacement service if your product cannot be fixed. With prompt and efficient support, Geek Squad ensures a seamless experience for their customers. Their comprehensive coverage for a wide range of products makes them the go-to choice for reliable warranty protection. I highly recommend Geek Squad for their exceptional warranty policy.

Had a dryer drum go bad couple years after purchase. More cost effective for them to replace the dryer but the style was discontinued. The gave me the full value of the dryer as a gift certificate, even though I paid less because of a holiday deal.

It’s been almost two years and works like the first day the only thing is the cleaning the vacuum cause it get really dirty sometimes and the time is less then 30 minutes in full power. For now no need to complain about it much

I had a great experience with Geek Squad! The technician was professional, knowledgeable, and resolved my issue quickly. Scheduling was easy, and they kept me updated throughout the process. Highly recommend for reliable tech support!

Bought this warranty again cause last time I use it was No Questions Asked. Just loved it, I was not a big fan on warranties for Best Buy on the past. But with this great experience this particular time they have won me over again.

Glad that I have this in case anything happens to my products.

Everything you buy, you should add this on there for a peace of mind

It is an intelligent commode if you want to save time and effort in housework, easy maintenance and very useful for people who have pets since it has a very powerful machine that allows you to keep the entire home clean. Super easy to use, light you can use it in every corner of your house or car it does not require a lot of space in your home and it is an essential tool to keep your home clean in less time and so you have time to use it in other activities, it has separate tools that you can very easily attach to your device and be able to use it to clean any area of ​​the home

Peace of mind purchased 4yr extended warranty..and know ill be covered for repair or replacement.

I usually purchase Geek Squad coverage for myself and loved ones. Why? Because I, the purchaser of both the product and coverage, get peace of mind for very little outlay. I had to use my coverage a few times and each of those times I received a new vacuum, cell phones, keyboard and all-in-one remote control because each of those items had failed. Of course I immediately bought a warranty on the new items and once again I had (and gave) peace of mind.

We own 3 of these iRobot Roomba vaccuums. We have 2 different models (this model has been 2 gifts). We love the self-emptying feature and that it can map out different rooms. We have it in our Home Assistant so with a verbal command it can go to that room and vacuum. It can also be scheduled as well. With Geek Squad protection it is an amazing quick exchange if something does go wrong.

It does what is supposed to do and protects you. I always get it.