Customer Ratings & Reviews

My items were insured for 5 years, but broke down within three years. Replacements of took only a few minutes at the store at no cost thanks to my GSP.

This vacuum is awesome it cleaned my carpets better than they have been in a long time

Excellent coverage and price very happy with the purchase and the extra protection

Cleans very deep and removes tough satins. The steam cleaner is a little loud but works very well.

Geek squad is Great. I never had any issue of returning or getting my Best Buy products fixed. The store on Butterfield in Downers Grove has the best Customer Service reps. They are very knowledgeable, polite, and extremely helpful

Bought the V8 for my grandmother for Christmas….. (3 adults, 2 dogs, 1 cat) and she absolutely loves it. Amazing size! 5 1/2 pound weight and the 40 minute battery is perfect so she doesn’t “over do it”. Also bought the outsize for my home (2 adults, 3 children, 2 dogs) and it is absolutely amazing!…no complaints whatsoever on either vacuum!

Good product, this is the fifth Roomba I have bought. Two for myself and 3 as gits. Everyone happy with this product.

Glad we had it as after 1yr our Roomba died. I have purchased the added perform Best Buy’s in the past and they have been great. Would recommend.

Geek Squad service are very knowledgeable and It was really fast. They just needed up replacing it.

Very easy to use!! Extremely accomodating!!!! Friendly

What a convenient service. Any problems with a product you can exchange for another one. Its reassuring for a expensive product

Used it in the past and it’s amazing! They will replace if you can’t fix! Worth the money! Plus you get the next step up!

Cleans very good, way better than roombas. The app tells you exactly where it cleans. But after a year the springs on one of the wheels got loose. Definitely get a warrenty

Great no question asked so easily to do warranty of my old vacuum

This works perfectly but there was an issue with it. It was already defected and a brand new one that I just got. It has four different attachments and it was hard to connect together like it would get stuck. If I wanted to change attachments I have to force it out.

BEST BUY ABSOLUTELY STANDS BEHIND THERE PRODUCTS AS EASY AS 1-2-3 >>> RETURN, EXCHANGE, WALK OUT! I WOULDN'T DARE BUY ANY PRODUCT WITHOUT THIS WARRANTY!!! IT HAS SAVED ME TO MANY TIMES TO COUNT.. WORTH EVERY PENNY!

So I bought my Dyson V11 and it was great... until it wasn't. For some reason, it wouldn't turn on and go anymore so I did what I had to and grabbed all the attachments and dragged it to the store thinking I was going to have to buy a new vacuum until I remembered I bought the protection plan! I was able to get the newer V15 and a gift card for the difference which blew me away (newest model and $ in my pocket I will never complain) I will always recommend protecting the expensive items as BestBuy always takes care of you when you get the protection plan.

You're absolutely a moron if you buy any electronics without this plan. Peace of mind is worth the extra cash on your items.

I always purchase the warranties because Best Buy has a hassle free policy. I never have a problem returning, replacing or being refunded for a product I buy the warranty for

I haven't had to use it just yet, but GeekSquad is always great to work with!