Customer Ratings & Reviews

Used the plan 3 years in. BB ended up given me a credit as the unit did not live up to how it worked 3 years in.

We love this vacuum! Great for pet hair, lots of power.

I absolutely will alway get the extra warranty! Geek squad makes it so convenient and helpful to make sure my turn around of products is fast and easy!

Easy assembling. Great product, great price. Best buy!

This service is definitely worth the money! We had the protection plan for another cleaning robot. And all I had to do is bring the non-working machine and it was replaced it with another machine that was equal to or less than what we purchased the 1st machine. We did not have to spend another dime on the new machine.

Best protection plan in town never buy Tech without it

I love this vacuum it picks up every spec of dust and dirt and the green laser is very useful. I was very skeptical at first because of the price but well worth it

Great protection, had an issue with my vacuum and Bestbuy replaced it with a newer vacuum at no additional cost, would recommend their coverage services.

I definitely recommend purchasing the extended warranties on higher priced items. Its worth the peace of mind knowing if there is any problem you will get your item either repaired or replaced!

Love it wouldn’t change it for the world. It’s every inch of corner of my house. Awesome service awesome warranty awsome Store fasspass wish I could just move in and staying there all day.

Works great on hardwood/laminate, carpet and tile floors. I wouldnt use it on rugs, its sucks up A LOT of the fibers. There might be a separste attachment sold separately for that. Love the laser light too, so helpful.

Purchased this plan as part of a new cordless vacuum purchase. I've had these plans in the past and I've ended needing them so I've been fortunate. They're awesome when you have something go wrong with the product. I'm very happy with this product.

Always been a fan of the Shark vacuum. I have had one since 2015

Best option for anything we bought from bestbuy. Nice

I like to get protection plans for expensive items.

I always get geek squad protection for all my electronics

Perfect for home get out dirt, dust and helps with allergies

I always purchase an extended policy on complex mechanical objects or electronics. I have had good experiences with Best Buy policies. They avoid complex rules and keep purchase records with your phone number.

I've only used Geek Squad Protection Plans 1 time, and it was a flawless, hassle free interaction. Asked me my problem with the device, keyed a few things in and told me my replacement options. I decided to upgrade to the newer device and pay the difference (new product cost - original purchase price). Super easy.

This new bigger sized vacuum is really good. Im hlad I purchased it. The only down side that it is a bit heavier than your standard dyson so in prolonged use, it will wear your arm out. My 69 year old mother has a hard time with it. I would say if you dont have a big houes, maybe less than 2k sqft, stick to the smaller dyson.