Customer Ratings & Reviews

Great laptop! Does exactly what I need in a much cheaper option Chromebook vs laptop

Haven’t had to use the Geek Squad and hopefully don’t have to, but at ease knowing they are there for us

I haven't used this coverage yet, but in my past experiences with using it I have had positive results. The Geek squad guys are really good with what they do. They always offer great customer service and a quick turn around on fixing all devices

It's a very good service and easy to use they do whatever you have a problem with your PC or computer or any device you have

Covers more than other extended warranties. I like that i can take to local Geek Squad at a nearby Best Buy to get service.

Having the extra protection eases my worries. I’m hopeful that my teenager won’t need it, but glad to have it just in case.

I have yet to need to use my warrenty but if I do I have confidence Geek Squad will make good on there end.

I purchased for a laptop I ended up returning. Wished I purchased it on my other laptop that I dropped, that is less than 6 months old (bye bye $1k). Never used the service but Peace of mind does have a price apparently.

[Employee of bestbuy] Its nice to have that protection just incase i need it

I have never had to use the Geek Squad for any of my purchases from Best Buy but I feel better safe than sorry, if something does happen to go wrong I know I have the best in the business to help with any issues if need be.

Guys you should’ve definitely buy this thing and it is really helpful

Geek squad did a data transfer. But forgot to put in my SIM card from my old phone into my new phone. So I had to make another trip back into the store.

this has always been our saving grace to our electronics which is why we buy all from best buy

As a college student the peace of mind this brings is irreplaceable. I need my laptop for everything so this is a must!

Good understanding of. Product and evaluation of system

I had purchased a lot of electronic devices through Best Buy and I always believed in them and the services they provided. But a year ago I purchased this computer and everything was ok until the 11th month after my purchased. The computer started acting crazy and it was not responsive at all. I took it to the closest Best Buy and Geek Squad agent checked it out. They told me "they were going to check". The same night they called me back saying the computer have nothing. Next day I went and showed the agent the many videos I took of the computer. They told me they will send it out. Well, I wait 4 weeks,( just enough time for my Geek Squad Protection to expire ), then they called me saying it was ready that it was a problem with the LCD and they have replaced, I do not know what is the relationship between display and system crashing and computer acting slow. So I took it home and tried to download a game and the computer is acting worst than ever. Well played geek squad, from now on I will purchase my devices elsewhere because I do not trust best buy services anymore. Do not purchase the Geek squad protection, they will take your money and do nothing when your device have a problem!!!

Glad I bought this 2 year insurance cus you just never know if I will need it later down the road!

Accidents happen!! It’s worth purchasing for one of those moments!

I cracked the screen on my laptop and took it to The Geek Squad the following day. They shipped it off to Kentucky and it was fixed. The whole process took about 10 days. If you can deal with the wait, it’sa good piece of insurance to have if you do not want to do the repair yourself.

I was having an issue with my laptops audio while playing youtube but now everything is running smooth!