Customer Ratings & Reviews

Purchasing The Geek Squad protection is one of the best things that you can do when you get a device particularly a laptop from Best Buy almost every single year something happens to my laptop there's some type of malfunction with it and I have to send it in for service and there's been instances where they said they couldn't fix it so I received a credit which is a gift card towards the purchase of a new laptop the only thing that I have to do is buy a new warranty and pay the difference. I received the full purchase value of the computer so that I can get a replacement One,annoying thing I is having to bring your computer to Best Buy and it even doesn't matter if it's a small issue they have to mail it off and it takes about 2 to 4 weeks to get your device back that's a little annoying but I'd rather have the the coverage instead of the expense and hassle of trying to find someone to repair my computer or if something malfunctions with it after the manufacturer warranty having to purchase a brand new computer 100% out of pocket so this is one of the best things you can do. make sure your manufacturer doesn't have a warranty that's comfortable because sometimes it can be a little cheaper I found out when I purchased my new computer that the manufacturer had a similar warranty but was significantly less just a FYI so make sure and you still even if you purchase the computer from Best Buy in some cases you can still purchase the warranty you can purchase the warranty separately and I believe if you don't purchase your accident coverage right away you still have 30 days to get it so but you know you don't want to play with it just do your homework but coverage for your device is important

I always get this when I buy big items. I haven't had to use it a lot, but I have been thankful when I did.

Geek squad service is a pretty cool service. The ability to have that service available and worked on while your there is great.

I feel better having protection and it gives me peace of mind. It was a wise decision to purchase the Geek Squad Protection.

my tablet wasn't working so when I brought it in I was able to get a full refund in store credit which I used to get a fabulous new laptop

What's not to like about this service/insurance? Sure it's expensive, but it would most likely cost more to fix, or replace without this investment protection.

The Geek Squad team was very professional and helpful. They explained everything clearly, fixed my issue quickly, and made sure I understood how to use my laptop properly. Excellent customer service and very reliable support.

I am happy with my purchase. Thank you for helping me find my perfect laptop.

I get these protection plans for pretty much everything over $100, due to I find it beneficial when I have had things go bad shortly after the manufacturer warrantee. And if it is deemed "broke" beyond repair, they'll give you your money back on a gift to purchase something else.

They actually repair what you device needs and if the device can't be repaired they gave you gift card with the amount of money you paid to purchase any new device.

Sooooo glad i decided to get protection on my devices because i’ve already had to bring one in for damage and they helped me right away and got it sent off which is awesome! Makes me worry so much less thanks geek squad!!

Excellent offer and glad to have the service. It's for my grandson so we can relax because it's covered

great store , best customer service named Sam . Sam is very kind and considerate ,hope he gets this to his manager.

I have used this service previously and they always clarify all my doubts

I like my geek squad protection as I rest assured I can have my new computer fixed if need be

This is a great product to have with your laptop. They are always fast when you need assistance in fixing an issue.

I recently used Geek Squad to help fix my laptop and I was very impressed with the service. The technician was professional, knowledgeable, and efficient. They quickly diagnosed the problem and explained everything clearly. Within 30 min, my device was up and running smoothly. What really stood out to me was the extra effort they took to ensure all my questions were answered, or the convenience of the computer. Overall, I highly recommend Geek Squad to anyone needing reliable tech support.

Peace of mind for me. Not a very computer minded person. I am so happy I have a professional team to support me.

The 3-Year Accidental Geek Squad Protection plan is a lifesaver, offering an invaluable safety net for your tech investments. With this extended coverage, you can rest assured that your devices are shielded against accidental damage, spills, drops, and more. The Geek Squad team's expertise and prompt service ensure hassle-free repairs or replacements, giving you peace of mind and saving you from unexpected repair costs. The extended duration of protection provides long-term security for your valuable electronics, making it a smart investment for anyone looking to safeguard their devices and ensure their longevity. With Geek Squad Protection, you not only protect your gadgets but also gain a trusted partner in ensuring their continued performance.

The response and friendly service you receive is well worth any fees to get this protection