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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11938 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 135 Showing 2,681-2,700 of 11,938 reviews
  • Rated 5 out of 5 stars

    Good warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to say, it’s a warranty. It does what it supposed to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service plan

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the Geek Squad to install my wife's new backup camera, car stereo, and speakers at no cost (part of the service) and well as repairs on my computers

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for taking time to share this with us! We're glad that we've been able to do so much work on your devices and hope that you both love it! Please let us know if you need any help or have any further questions.

  • Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best freaking laptop ever! Thank you to the best customer service I received and they point me to the right laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my tv flawlessly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use it for a second time. If you want it done right the first time call them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad very helful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an issue with my laptop took it back to the store the geek squad check and gave me a diagnosis and repaired with no charge to me. It very good to have

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for taking time to share this with us! We're so happy to hear everything went well with getting your laptop up and running. Please let us know if there's anything else we can do for you.

  • Best Buy Employee

    Rated 5 out of 5 stars

    Amazing

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] GSP is great, especially the ADH plans. All accidents are covered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I always get the Geek Squad plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get Geek Squad Protection on all of my products. Definitely worth it since they replace or repair it instead of having to buy another one. Saves a decent amount of money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Necessary purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the accidental protection for both of my new laptops. Since children can make mistakes, this makes me feel more protected. And, Geek Squad has been very useful every time I've called.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy I can use in-store help if needed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been satisfied with Geek Squad in the past, hopefully I won’t have to use it but incase I do I’m happy I can bring my computer to an actual store instead of dealing with shipping it out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t even know how I’m supposed to review this because I’ve never had to use it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect your Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not think you should spend the money on a laptop and not protect your investment. I often times have to use my Laptop other places than my desk and I can be clumsy. Accidents do happen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad service protection is so worth the money. My laptop could not be repaired so my laptop purchase price was fully refunded.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything thing I purchase from Best Buy i get the protection plan. It is so much better than other stores. I only wished they renew when expired.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't have to use service yet. And they hadn't called me yet to see if I needed it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality of computer and all capabilities! I would recommend this anyone buying a computer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek protection has been a great service for me. They for the most part have always answered my questions and given me direction into the issue with my laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always buy for extra protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this on my moms laptop just in case something happens to it such as; virus, cracked screen, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad always gets it done right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad always gets it done right and will keep you updated with status of availability and project.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3 YEARS PROTECTION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's wise to protect your device. We never know what can happened.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this because the Geek Squad took care of an issue I had with a phone and I decided that I would always use this service because they are very knowledgeable!

    I would recommend this to a friend