Customer Ratings & Reviews

Keyboard locked up, geek squad service repaired device first time and quickly. Explanation was easy to understand. Great value

If you have a kid? It's worth it! Reassurance that there is some protection.

The greatest computer I have owned wouldn't ask for nothing better

So thankful to get GS assistance around the clock. I don't need to worry about any type of problem that may arise. Now I can just call in to get assistance from a qualified GS member. PROBLEM FIXED!!

fast service very easy going. helpful and super resourceful

I haven't had to use this yet but years ago when I did, it was great.

The protection plan is tops. No money out of pocket to fix my broken HP ENVY. NO questions asked about damage, No reciept. No problem. Everything covered. I am so glad i bought the protection plan.

Geek Squad helped me speed up my laptop after I purchased a new router. My older laptop was slow after the install. It previously worked fine. I havent had any complaints about the geek squad service.

Probably a good thing a klutz like me purchased this. I rarely buy this type of insurance but I do drop things and I carry my lap top around everywhere and so "anything could happen" so I feel better knowing I can replace if there is an accident.

Excellent service the team were amazing and fixed my issue in an extreme timely manner

The geek squad is super helpful and informative they knew the answers to all my questions.

This is a peace of mind knowing that Best Buy stands behind the products I purchase there.

This isn't my first protection plan Geek squad has always helped me resolve issues whether by phone or in person without making me , a not very computer savvy person, feel stupid.

I bought this extra care package with the computer for two years just in case my sons damage it

I really like having the Geek Squad Service as a back up in case of issues . They have always been really nice, knowledgeable & fix the issue.

Always helps when I have a problem I can’t figure out. Super friendly and always fast and helpful

This service has helped me so many times with my devices. It's worth the money.

I am very happy I can receive help when I need it for my new laptop. Makes me feel great to know I can turn to them for assistance I haven't had to use it yet back glad I have the protection

No questions asked coverage, even if device damage was caused by you in an accidental fashion (e.g. dropping device). Friendly & helpful too!

I'm giving this a five star review so far, and I'm hoping I never have to change it. I'm hoping it was an unnecessary purchase. Just like all insurance policies - you hope you never need to use them, and if you do, you hope they do a good job.