Customer Ratings & Reviews

The laptop was delivered two days earlier than originally anticipated, and I had absolutely NO TROUBLE, setting it up - only problem is, I need to be connected to the Internet, to set up AND sign in - but that's why I got myself a laptop to begin with - I shouldn't need to be online, just to sign in to the computer; what we think of as a computer shouldn't require Internet, *just* to sign in! That's my only complaint, other than I was expecting a reversible touch screen laptop, and got a beautiful, non-reversible laptop, that is not the touchscreen I had expected.

good warranty and makes me buy from best buy because i can trust my products will last

I purchase this service as a "just in case" feature. A no worry feature to have.

All electron8cs need warranty not too expensive either

NO ISSUES SO FAR, MORE THAN EXPECTED TO LAST, GREAT QUALITY THUS FAR.

Haven't had to take advantage of the extra warranty yet, but if I do it will be well worth the money

Who can't use even a short term protection on an item bought? I know I like the piece of mind.

The geek squad service is awesome. If I have an issue with my product, I don’t have any problems either trading or getting a credit to buy something else that I want or need.

I got this computer months ago, no major issues yet, so no need for me to call Geek Squad for customer service. I’m sure that if it ever happens, though, they’ll be there to help me out.

I have bought HP laptops from Best Buy for years and years. The geek squad is always helpful and my WebCam was fine. User being an idiot lol, there’s a shutter on the web cams now they’re used to not be.

Excellent buy and it is great social media,with games

I had to bring in my Daughter's laptop for a small repair and the associate that helped me was very nice and helpful. The manager was called over to help me out as well and performed the repair and got it done quick. I was very pleased with my experience with the Geek Squad.

The agents help me with my computer and led me to learn

Like Love It Best I’ve Ever had

Came in handy!! My kids messed my mouse up a few weeks after I made my purchase.

Excellent value, although I never used the service. It definitely provided a peace of mind.

I am so very glad that I purchased this Geek Squad Service. I've already had cause to call in for assistance 3 times since I purchased it after buying my new home and moving here to Missouri from Texas about 5 months ago. I was diagnosed with cancer nearly 5 yrs. ago and was then turned over to hospice and not expected to live. All of the Radiation caused nerve damage and I lost most of the use of one hand and part of the other. The Chemo triggered a horrible form of dementia. After being miraculously healed of Cancer and released from Hospice all of the rest really put me behind as I muddled my way out of the dementia. It's been such a long journey, so when I get a bit confused and simply pick up the phone to call for help figuring things out from the Geek Squad it truly has been a life saver for me. Thank you so much Geek Squad for always being so Kind, Helpful & Professional!!! Terry

I love love love geek squad. I was skeptical at first but I purchased it anyway and of course the time came where I needed it and it the process was so easy! Thank you for providing such a great product and service.

Geek squad service has to be one of the best out there. They provide literal hassle free service with any of your items. I have been using it for over 8 years and have not encountered any issues when it comes to fixing laptops, cameras, phones and headphones.

Whenever you require, they are ready to attend than you in advance for your service