Customer Ratings & Reviews

Excellent service when speaking with someone at the store of purchase, but not if speaking with someone from another country. They are not knowledgeable of the product and cannot understand you and you cannot understand them.

This is promoted as a effort free protection plan. Laptop stops working. I take the laptop and the power adapter into the store and am told it will have to been sent off for repairs. Even though when I was sold the plan I was quoted a replacement on the spot. A couple weeks later I get a refurbished laptop back without the A/C adapter back. I go on the Geek Squad chat where I am told that I should have not have left the AC adapter with the store rep even though he took it and get a reply that I should follow up with the store. 5:55 P.M. Agent Mario: Did you send the power cord? You weren't suppose to? The agent does not offer any other assistance other than staying I need to track it down at the store?!? Huh? I ask to speak with some one else and the agent eventually disconnects the chat. I try chatting again and get another rep who sees that the power adapter was listed as an accessory. 6:31 P.M. Agent Sam: It does look like the order has written down your AC adapter as an accessory. The best next step would be to call our 24/7/365 support line at (800)433-5778 (800-GEEK-SQUAD) for over the phone assistance. But I need to now call because apparently the chat support can not handle escalated request. I call the line and speak with agent who says that some one will get back to me in 24 to 48 hours. This is the hassle free warranty they pitch? What a joke.

Very supportive and professional team. Very satisfying.

My computer wasn’t turning on the day after I bought it and I was worried but they helped me figure out why it did that and I’ve never had any problems ever since. Great customer service

Awesome geek squad accidentally plan protects everything on my computer

Love the product definitely a good buy. Recommend to others

I did not need to use Geek Squad during the first year of having my computer. It is nice knowing if you need help you have someone to reach out to to help you though for free.

The people who came to my apartment were very respectful and courteous. They did a great job with the installation and cleaned up any debris. I would highly recommend them.

So far i love the service,i was having an issue getting set up with all the package add ons but they helped me with ease, awesome customer service and very friendly

There when I need support for my new laptop I use for work

So far haven't had to use this service but great to know I have it available to me. But TBH I hope I never have to use this service, it means everything is going well so yaigh.

We always purchase the 3yr Geek Squad protection plan when we purchase a laptop from Best Buy. It has paid for itself a number of times when we had the lcd screen go bad.

Really good service they repair or exchange devices if needed. Just expensive

I have saved so much money by spending just a little more on the protection plan. It is always worth it and the Geek Squad is great about making sure that everything is taken care of.

Peace of mind knowing I can call, and get results over the phone, or in home service without the hassle.

This had been great coverage. Had 1 problem and the geek squad worked on it. Recommend getting total protection and that has been wonderful for other electronics in our household.

Can't go wrong with the geeks. Knowlegable and helpful for us "non-tech" types

The Geek Squad is one of the best purchases I have made at Best Buy. The Squad is always there when you need them - either in store or by phone.

Perfect service always in hand and call very useful if your rough with your gadgets

Great! They fixed my chromebook quickly when i had broken my screen they were great!