Customer Ratings & Reviews

Geek squad took care of me with my computer issue and resolved my problem

I absolutely love my insurance policy from Best Buy! It gives me total peace of mind knowing my purchases are protected. The coverage is comprehensive, easy to use, and such a great value for my money. I highly recommend it to anyone looking for reliable and affordable product protection!

Good accidental damage protection for an expensive new laptop. Surely hope that I never need this, but it is comforting to have the coverage there if I need it.

This product is very good. It s working as advertised. I really wish they will bring more deals like that.

I love this laptop! It runs smoothly, has plenty of storage space, and has incredible graphics. The only thing I'd change is that there isn't a little light to tell you that your caps lock is on.

It's $50 but worth it! You never know what can happen in two years and that is exactly how long I will be really needing my Chromebook for while I'm in college. I saw this same Chromebook on Amazon and it had a two year protection plan for $100. This one saves money and you can actually talk to a person if you ever come into some protection issues. Protect yourself out here digitally y'all!

If you're a student or a professional and you're going to spend a lot on a laptop or any expensive product I definitely recommend getting a protection plan.

Always good to purchase Geek Squad protection, I’ve had it for 11 years and a satisfied customer, wouldn’t buy a laptop without it! Geek Squad employees are excellent!

The agents fix my Apple Watch and they are so patient and efficient.

Very good price to get what we needed. At our age, by the time this expires, Im not sure we will even be using a computer.

Peace of mind or fallung asleep while drinking that energy drink! The Geeks have yoyr back!

I have not needed to use this yet but I got it for peace of mind.

Installed on my own and it was very simple satisfied with product.

I was really glad i had adding warranty because the st pete geeks squad are great they helped me everytime with my labtops. and even help my kids learn the right way to use their laptop for school and how to care for them

**Will update once the NEW computer I purchased is received ** A used computer was received today, I ordered a new one! I will not show a photo of the locked screen with the previous owners name, but the computer was purchased as a brand NEW one. There are still finger prints on the touch pad. Upon opening the shipping box I knew something was up when I was the Samsung seal was broken and the Best Buy inspected by tape was on the Samsung box. Then when opening up the computer it immediately turned on with the ladies name on the screen and I was locked out, plus the finger prints on the touch pad. I immediately called customer service and they assured me that they would be shipping out another computer and this would indeed be a BRAND NEW one. I will be shipping this used one back tomorrow. Updates to come. Please pay attention to your packages, some of us aren’t fortunate enough to live close enough to a Best Buy store and make in store purchases. We are at the mercy of the retailer and trust that they will be honest.

Amazing customer service. The team was patient, knowledgeable, and professional.

I brought my laptop many times for repair and every time they did a great job.

Haven’t needed it yet but it’s always a have it and don’t need it rather than a need it and not have it

I am relieved to know if I do something stupid, the Geek Squad is there to help.

Always buy the protection plan it is worth every penny. 10/10