Customer Ratings & Reviews

Just Right i needed a new laptop lightweight thin and easy to carry around

Definitely came in handy with fixing my computer after it was taken out by viruses. The agents did a great job with addressing my concerns and helping to restore my information each time I came in. Absolutely would recommend this service!

Purchasing this plan gives me peace of mind because I know I can get help from experts

Great purchase will search for similar in the future

Would rather have protection, then have an accident happen and not be covered.

Versatile between laptop and tablet. Awesome touch screen.

The process of getting a replacement or repair from Best Buy Geek Squad is very easy and carefree. You can either schedule an appointment online or over the phone. Once you have scheduled an appointment, a technician will come to your home or business to diagnose the problem. If the technician can fix the problem on the spot, they will do so. If the problem is more complex, the technician will take the device back to the shop for further diagnosis and repair. I do this with any major purchase from Best Buy. Manufacturer warranties often require you to return the unit before they repair or replace the item with a refurbished one. The process can take time. Best Buy is quick and easy.

The geek squad handled every problem I ran into with a previous laptop and when it was clear it was time to get a new one, they offered advice on the perfect one for me. I would highly recommend getting this for any device.

Good service when it comes to electronics love the helpfulness

It's $50 but worth it! You never know what can happen in two years and that is exactly how long I will be really needing my Chromebook for while I'm in college. I saw this same Chromebook on Amazon and it had a two year protection plan for $100. This one saves money and you can actually talk to a person if you ever come into some protection issues. Protect yourself out here digitally y'all!

Good peace of mind knowing your taken care of nice people

In my 10 years of purchasing all types of computers, from desktops to laptops, and windows based to Apple products, I always opt for getting at least the 2 year extended warranty, and it has always been well worth the added cost. Sometimes the product was damaged by me accidentally, and other times the laptop simply died within the 2 year warranty timeframe. Regardless of why, Best Buy always either fixed the product at no cost to me, and my extended warranty remained intact for the duration of the original warranty. Or, Best Buy replaced the product with the same item, if it was still in stock, or I was given a full refund of the price of the laptop onto a store credit card so I had that much money to use towards the purchase of a new laptop of my choice. The extended warranty is used up when the item is totaled out, meaning that amount is not refunded, so you need to repurchase the extended warranty when you purchase the new product, which is always worth it.

Geek Squad quickly and efficiently resolved a complex computer issue. The technician was knowledgeable, explained options clearly, and provided excellent customer service. Highly recommend!

Necessary because is for my grandkid. He is 10 year old.

I have used the service for my laptop screen cracked hinges a couple of time with $0 payments

I needed the protection for my grandson. I don’t trust the internet.

Haven’t used it yet but just knowing that if anything were to happen it would be covered is nice to know

Great...store reps all made sure I was comfortable with my purchase

Computer is clean and runs great no issues whatsoever. Haven't needed geek squad on this Computer but have always had good service when ive had other electrics serviced

Geek Squad service is great! Efficient, professional team!