Customer Ratings & Reviews

Haven't used it yet but I know it'll come in handy! Customer service at Best buy is always excellent.

I use geek squad on my devices. It always comes in handy

Affordable for the protection. Covers most issues that could arise.

Have not needed to use this product yet, but with all the things that can go wrong it is good to have protection on this product.

I haven't had to use this service yet, but the coverage seems well worth the cost. I invested a lot of money into buying a new computer. The last computer I bought (from s different store) was only a couple hundred dollars, but I hated it and it broke shortly after purchasing it. I felt a lot more confident making my computer purchase this time knowing accident coverage for 3 years would cost less than half the cost of the computer itself. I definitely value the sense of security.

I got a laptop. The people there were wonderful and so helpful!

The comprehensive coverage on the Geek Squad Accidental Damage is excellent! I've purchased it on a couple of laptops (one for a teen) and when we needed it, they turned the repair around quickly. Definitely worth it!

Bought a laptop, they sent it with OnTrac, and I was home all day waiting for the package, but no one rang the bell. I kept checking on the tracking and it said out for delivery, so I kept waiting, until midnight it still shows out for delivery, so I waited until the next day, still nothing came. I contacted customer service, they told me it was delivered yesterday and showed me a picture of the package sitting wide open on my patio stairs, go figure. 2 months later, the tracking on the site still shows out for delivery. They refused to refund, but also canceled the subscription stuff that came with the laptop, like what? Nothing I can do. Shame business, don't buy from them ever again!

I absolutely love my accident policy with the Geek Squad! I have two teenage boys and accidents happen. It is wonderful to be able to drop it off and not stress about when things get broken. They have been very polite and easy to work with. For the most recent repair the service center sent it back two times with issues remaining, but the local store was great to work with and made it as pleasant as possible.

The laptop was good quality but the young owner wasn’t very gentle but they replaced it within a very timely period.

I would have been out of a computer if not for the Geek squad service plan. I had a dell 2 in 1 that had a faulty camera and fingerprint scanner. I sent it to dell under warranty, and they couldnt even fix the problem! Luckily i purchased the service plan and the Geek squad was 100 times more helpful than dell. I am so happy, they are going to replace the computer in its entirety because they couldnt get it to work, even after ordering new parts and installing them. Thank you!

So, I gave a 4 star rating because the first unit I purchased had an issue with the motherboard. Luckily, I had purchased it during the holidays so it was an easy switch for a new model. The video card works best with an external monitor using a usb-c to hdmi cable. Purchased for $1099 with the 3 year warranty.

Thanks for the protection. I haven't used it yet but im glad to know it's there!!

Already used once before my 1st year was up. Best Buy took care of everything without any hassle.

Geek squad agent are always priority one. Never have had a bad experience yet. Thank you.

haven't had to use but like the idea that if something unexpected happens the laptop is covered!

Always there to help. Good prices for great products.

Thankfully i haven't needed them yet. But it is nice knowing they are there if i do.

I got my protection plan, to ensure that I am able to have my products protected and get the right level of support. I have leveraged Geek Squad (GS) on numerous occasions and this has been a great addition to having my products and knowing I can count on GS to always be there. Their customer service is great and using them is seamless when associated to my account.

I got my protection plan, to ensure that I am able to have my products protected and get the right level of support. I have leveraged Geek Squad (GS) on numerous occasions and this has been a great addition to having my products and knowing I can count on GS to always be there. Their customer service is great and using them is seamless when associated to my account.