Customer Ratings & Reviews

My new gaming laptop (very expensive) was not working well. Just happened to get the one that had issues, luckily we got the protection on it. After taking it in and Geek Squad did a great job fixing it, it still was having issues in other places. They happily replaced it with a new one and we haven’t had issues since. They were extremely nice and friendly! I know there are times when I have brought items back to other companies and they make you feel as though you are trying to steal from them... I definitely didn’t feel this way with Geek Squad! Thank you!

Bought for daughter computer for school figured would be worth the money

Thankfully, I have yet to need to utilize Geek Squad's amazing services yet and hopefully never will.

Love Geek Squad. Used to keep up with technology. Arrrgh. Not anymore because the awesome Geek Squad is able to handle Arrrgh so much better.

I have had good luck with Geek Squad Protection plans. For me it is a MUST because I don't have to worry about anything happening.

Great customer care, Geek squad continue to inform and keep me updated about my service.

Haven't had the pleasure to use them yet however I received an email letting me know that they were there if I needed them which was great nice follow up

[Employee of bestbuy] I just recommended that, thank for this one exactly geek squad protection plan protect my computer when that are broken in a car accident they take the computer and they bring me the computer completely working and new

Great item.lllllllllllljjjjjjnhhggghhhhhhuuujnjhhhhhhhhhuuuuuuuuuuuuuuuu

Geek squad was there to assist me with repair order when I dropped my Samsung notebook and the display and was no longer operable.

Absolutely worth purchasing the extended warranty. I have had my laptop for about two months, and my cat accidently jumped onto the screen, cracking it. Took it in to get it fixed and replaced within a week and a half. Great turnaround time and they kept me informed the entire time from shipping out, waiting for new screen, and shipping it back to the store for pickup.

I purchased Geek Squad Protection with my computer in 2019, I was hesitant because I always feel like I lose money when I get protection plans. Fast forward to a couple of weeks ago, I opened my laptop and the screen was spiderwebbed. I use my computer for school so it had to be fixed. I had anticipated having to pay something for the repair. I was charged nothing and told it was covered. Was a quick, friendly check-in and was emailed a link to watch the progress. I’m so glad I added it and I won’t second guess it again.

This is good to have incase of any accidents. I'd recommend this especially if you want to protect yourself from having to upgrade a device prematurely.

Great item.mmmmmkkkkkiiiiiuyy66665555555556y666666666666777777777777777

Geek Squad has always honored the warranty on the faulty products I've bought from Best Buy even though there were very few Best Buy products that have failed on me.

Very simple process. Staff is helpful in the trade in process.

Geek Squad always helpful, 24/7. Love they can remote in and did issues.

The agents are fantastic. Really helped me when i needed them most.

I would like to express my gratitude to the Geek Squad for their exceptional service in resolving the issues with my watch. Their expertise and professionalism were truly commendable. Thank you, Geek Squad, for your outstanding support!

Piece of mind for my new laptop, a good investment just in case!