Customer Ratings & Reviews

Looking to renew my plan hopefully I have the option to do so. I will review again once I find out.

Excellent processor and touch screen works well my only problem is with the micrsoft office software. Once purchased its all Edge you cannot choose or have google as your search engine nor do you have google chrome which a lot of schools use for procturing with HonorLock for testing or homework submission. HonorLock btw is a horrible program it never works properly.

I'm extremely pleased with my purchase, I've always liked Best Buy

The protection plan is awesome. My son screen cracked and Best Buy repaired it. The protection plans can be expensive however; accidents happen. It would have been more expensive to buy another one. I would continue to recommend Geek Squad to my family and my friends. I tell people buy your electronics from Best Buy with the plan.

I’m not saying we buy protection plans on everything, but there are certain items you purchase that it’s worth getting it even if you never have to utilize it. Because there’s always that one time. We’ve had that one time and Best Buy’s Protection Plan are reasonably priced and extremely hassle free. Protect the items and also use common sense on the items you should get a protection plan. That would be my recommendation to people.

I’m not saying we buy protection plans on everything, but there are certain items you purchase that it’s worth getting it even if you never have to utilize it. Because there’s always that one time. We’ve had that one time and Best Buy’s Protection Plan are reasonably priced and extremely hassle free. Protect the items and also use common sense on the items you should get a protection plan. That would be my recommendation to people.

I was a little apprehensive about purchasing the protection for my new laptop. Accidents and mishaps never happen in my house. A little over a month after my laptop purchase, my daughter knocked over a bottle of chocolate milk on the device, household never streak erased. I took the device to the Geek Squad for an assessment and due to the extent of the damage, it needed to be replaced. Money well spent!

Both agents I worked with were excellent. They were knowledgable, and able to answer every question. AWESOME service.

The Geek Squad is on top of thier game. I broke the screen on my new HP ENVY and brought it in to the fellows on the Squad. The guy was friendly and understanding. He got the paperwork done quickly and got me taken care of in a timely fashion. I have no trouble tracking the progress of the status of the repair. I totally satisfied with the whole the process. Thank you Geek Squad!!! GO GEEK SQUAD!! Y'ALL RULE GEEKLAND!!

No better team to have behind your back will help with anything you need

Worth the lrice to have the reassurance of knowing if something goes wrong I'll be able to get it taken care of

Have not had to use it yet but use them in the past. Always helpful and very knowledgeable when I need them. Have this again for another purchase review will be the same every time. They are great.

Have a minor issue with my son’s new computer. We were able to schedule a Geek Squad appointment online super easily. It is for the next day so that is convenient since my son needs his computer for college classes.

Didn't help my with anything, they couldn't repair hinges of a laptop, so they refunded the laptop purchase price, which didn't even cover the equal replacement value, since the equal value laptops were more expensive. Blamed me for the hinges, an didn't refund this geek squad repair. Not really worth it.

Purchased for my son in college and having this protection on his new laptop gives me great peace of mind.

I never check out without the warrenty. Most products I buy, I buy it for my kids. Its easy to set up an appointment and Geek Squad make sure you understand everything and let you know what your options are.

solid warranty protection. no worries if i ever have any issues with this laptop for 3 whole years!

Protection is very important when it comes to get new electronics

Best Services and I love this Chrome book. I am buy all laptop and TV from here.

Geek Squad is there to help with all of your entertainment and tech needs! I will forever always get Geek Squad protection on all of my electronics and tech gear that i purchase from Best Buy! I will be using them for the first time in 2 years for my Samsung Galaxy Chromebook as the screen got cracked after it accidentally fell 1 foot off of the ground.