Customer Ratings & Reviews

If you do not purchase Geek Squad service, you are shooting yourself in the foot. There is no better protection for your device(s) than this service. It is well worth the cost. Do yourself a favor and get this service; unless you don't care about your devices breaking or paying for any issues that come up.

always super helpful, feels good to know i dont have to worry when i have issues

Support is awful. My laptop was not delivered to my apartment and best buy was 0 help. Now I am out $1250 and don’t have a laptop. I was emailed that I’d be refunded then after the fact they say I’m not. Will never buy anything here again.

I have only tried to use the Geek Squad service, so this review is based on that. I used the live chat feature to contact the Geek Squad right after setting up my computer. I asked for help with the lighting when I used the camera. It seemed like it should be an easy fix for someone familiar with the computer. I was told I would have to take my computer in for service, and was given a number to call to set that up. I wasn't interested in traveling 45 miles to the nearest Best Buy, so worked on trying to fix the issue myself. I think I have resolved the problem, but I would have appreciated some help without a two-hour travel time.

Im not sure what i am reviewing since the app didnt actually specify. The items i purchased were a lenovo legion laptop, the geek squad warranty, a gaming chair, a desk, and h&r block tax software. All wonderful so far.

Speed, capacity and color are awesome. Pretty light laptop.

Thank goodness we took out this protection for one of our computers. It got to where it wouldn't load up the home screen and turned out it was a hardware problem. Getting the repair done was as easy as dropping the computer off at the store and picking it up when it was finished. And no charge. I won't be without this protection on any of my electronic devices.

Purchased on my last laptop and it came in handy the battery lost full charge...had to have the battery replaced and specific keys got really worn and got them replaced. Did all this before the 3 year. They send out so it took almost 3.5 weeks before I got back but it saved me money.

It's a very good have geek squad Iile geek squad.

I haven’t had to have geek squad fix the laptop I purchased but I have had them fix my old iPod touch years ago and I really loved how well they communicated with me and kept me updated!

Have used thisbin the past geek squad has always came thorugh for me!

Have not had to use it yet but pleased with the purchase.

I haven't used this service yet and am confused about what it covers. I thought it would also help me get consultation and troubleshooting from the Geek Squad, but now I think that service is extra. All their coverages are very confusing to me and not as easy to access answers to as I thought. I gave it a "Good" because the price for the coverage of the computer itself seems reasonable compared to the other computer chain I just shopped at and returned the computer to.

I had locked up my laptop, trying to download a program that I didn't realize wasn't compatible with what my computer was meant for..they took it right away and I picked it up the next day

Thank you for the amazing job you do every day. You are an important part of the team. You helped me with the right choice on the Alienware laptop and I have enjoyed it since last year October

So far the folks at Geek Squad have been great. Now I’m about to find out how good the actual warranty is because the refurbished aka Re-BSed computer keeps breaking down and I’ve only had it since late July.

Great insurance if product is broken great to have it

When purchasing a product that may create a problem later it is best that you get a Geek Squad subscription, it is the best subscription I have ever purchased. The Geek Squad team are truly knowledgeable and explain what is needed and what is done with your computer or phone.

The sale clerk was not pushy. The sales clerk was very knowledgeable and friendly.

We service was fine. Laptop was sent out took a couple of weeks to repair.