Customer Ratings & Reviews

Is a super important tool for the computer. At the moment not have to use.

I haven't had to use them yet with this but in the epast great experience

Glad I got my 2 year accidental protection.It is a must.

This is an essential service, if you are a computer hardware person if you are a layman. Get this. If there’s a problem they will fix it or replace it.

Again I hardly had to use this one so but it says the more reviews I write the more chances I have to win but I will look into it and I will see what it entails and go from there

Feel very safe..... ..............................

A message to review seeking services. If the product hasn't been used (like a brand new support service) then don't ask for a review. How do I know it's any good? Use your database for something. Please! I have always had great experience with Geek Squad though which is why I get it for all my products. But I haven't used it for this product yet. and Hope I don't for a couple years.

GET BEED SQUAD. You never what will happen. I purchase it, even when I think nothing will happen. Recently, I purchased for my laptop. 9 months later, my nephew spills water on it. Geek Squad covered it. Was able to get a new laptop ordered that same day.

I mean - as long as the Geeks stay on top of your service requests especially when they have to send your device out to the manufacturer, THIS.IS. AWESOME. If you buy any tech from BB, especially high-value ones, just do it. You will not regret it. Stay on top of the Geeks - they're human so you will get mixed results when you have a service request. But the value of not having to repurchase an expensive device because you or someone else made a mistake, is priceless.

Great and fast service. In and out service and great explanation.

No chance to use it. But it is for my daughter’s Chromebook. Usually it is easy to use if any problems with electronic products from Bestbuy. No worries if need repair.

I have always purchased the warranty service plan with the Geek Squad anytime I buy anything electronic or washer, dryer, stove, freezer, refrigerator, computer and they have never let me down. They answer all my questions, fix what needs to be fixed and they are fast at getting the job done. Would not hesitate purchasing when necessary.

I haven't had to use it yet but I'm sure I can depend on them when it comes around like I did in the past.

I have always had great experiences and always left. Happy with whatever the problem was taking care of. they are very friendly and do everything in their power to make sure that they fix whatever the problem is.

Geek squad is always a yes for us. Love the customer service and the vast knowledge of the “geeks” that come out.

Highly recommend especially if you buy your kids electronics. Claims are easy and it will help if needed.

I got this plan for my son's laptop for college. The manufacturer does not send this laptop 100% ready out of the box. I had trouble setting it up because of the newer windows 10. I brought it in and without a question or hassle they got it ready. Very friendly and capable. Outstanding!

The agents IN THE STORE worked with me on fixing, then replacing my laptop. They successfully transferred nearly all of my programs to the new one, then assisted me several times with all the "Windows 11 glitches" that happen frequently.

We haven't always gotten this protection for us adults, but have never regretted getting it on our kids' laptops! Things seem to happen to those & we are always grateful to have this option for getting things fixed!

Answered all the questions that I needed answers to very informative. Thank you very much.