Customer Ratings & Reviews

Great service. Responsive. Attended to all my service needs.

Great staff very knowledgeable on how to take anything in and out of your house without damaging anything. Ive spent iver $150k on everything there and always a please doing business with them. Fast delivery time as well.

Glad I purchased this. I'm very happy with my decision

I had a complicated situation by buying online and not exactly knowing all of the ins and outs of what I purchased. When I went into the store, Eric was so helpful and got me all straightened out. He explained everything to me and set up my computers.

When I purchased my laptop computer from Best Buy I had alot of questions and Mr. Kyle was a very helpful and knowledged based employee who helped with with my purchase and answered all of my questions for the accidental Geek Squad Protection, I would highly recommend Best Buy in Wilson, NC and the protection plan it has been well worth it. Thank you again Best Buy! You guys are the best.

I bought the service and although I haven't had to use it yet my techie friend recommended it, and I'm reassured that I have it available in case anything goes wrong. The salesman who helped me was very professional and helped me through the process and I appreciate that!

Would recommend to everyone. Great coverage. Leaves you worry free

I got this for the Nintendo Switch that I got for my daughter. Considering the preponderance of cracked screens on all her electronic devices, I was happy to pay for the added protection as it is not a matter of "if" but a matter of "when" she breaks yet another of her devices. That said, we have not had to use this service (yet) but my past experience with Best Buy leads me to believe that I should not have any issues when I inevitably need to service the Switch.

Works great and gives me the piece of mind that I needed for my expensive purchase.

I have purchased this product twice now. As a recent graduate, I can say this is a must for any college student. I used this plan to its full extent the first time with having to have my first computer replaced during my junior year. The Geek Squad employees were beyond helpful through the entire process. I turned around and bought the product again when I received my new computer.

Acer is a good brand so I gave it 5 stars because I'm assuming it will be fine and the price was right. Can't really give a proper review because it's a Christmas gift that the recipient won't get until after New Year's.

Its always a good idea to get the protection, try to think about how youre using the product and the environment it will be in. For my mose costly electronice i always have them plugged into a ups that has automatic voltage regulation. I would like to see a better assessment of coverage options. Most just go by cost of the product, but if they really stood by quality of the items being brought in , that would provide a better scheme for coverage options.

I need help keeping my new iPhone in perfect & usable condition. The GEEK Squad has given me fantastic service on my laptops and I know they will help with any problems I may have with new iPhone. They think outside the box and have been able to fix multiple problems with my laptop. I am comfortable with paying so much for the iPhone knowing that they will help me keep it in perfect condition.

Better to be safe than sorry! Am I right? Great price for protection plan!

They are the best at what they do thank you Greek squad

We've purchased these plans for a couple of laptops (used for kid's college). Also, for some home appliances. The plans are well worth it. Our local Geek Squad reps have been pretty responsive any time we've had issues. It seems stuff doesn't hold up as well as it used to, so we've gotten our money's worth from these plans.

got this for my new laptop, gives a peace of mind in case something happens.

You purchase this with hopes that you never have to use it but sometimes you just have to. That was my case with my Surface Notebook and this protection plan was THE BEST when it came time to use it! Geek Squad went above and beyond to fix my Notebook and when they could not the protection plan did exactly what it says it will do and they replaced it with a brand new one. Doesn’t get better than that!!

Adding geek squad support was easy. My experiences in the past for service have also been good.

Peace of mind to Buying Geek Squad protection so you don't have to worry.