Customer Ratings & Reviews

Had a 9 month old HP that the fans cut out on and over heated. Grateful I have the Geek Squad warranty. They came through and replaced my Computer with a another of like kind of quality and price. They back you up if there is a problem in my experience.

My 11 year old grandson loves this computer. It is his first and he enjoys it. It does everything he needs it to do for school.

Every time on go in to speak with someone at geek squad they are always very helpful and always now what to do. Great Service

The service plan is great since he is a new user. Getting use to carrying it around to use all the time and knowing he has a protect plan is great

Really helps knowing if some accident happens and it breaks you are taken care of! Don’t have to go spend a lot of money on a new one

I love it. Best Buy def always do the right thing.

I always purchase the protections because you never know how long things will last these days. and accidents happen

Best warranty product to buy for all of your products in your home from Best buy from the washing machine to the refrigerator to the computer to the microwave I'm very satisfied with the services that I received with the warranty

You never know when life throws you curve balls, It's always great to protect your investments. I haven't had to use my geek squad yet but its nice to know I have coverage.

I had to replace my laptop 6 months after purchase. However, once my laptop was replaced, Best Buy canceled my 3 year plan, So, instead of honoring the remaining 2 1/2 years by applying it to the new replacement, if I still wanted coverage, I would have to now purchase the Totaltech plan. So, this means that if I get coverage for the new laptop, then in a 6 month span, I will have now basically purchased TWO plans for ONE laptop. This makes the Geek Squad plan worthless and costly, since the manufacturer's warranty would've covered the cost WITHOUT any additional coverage. Hopefully Best Best can make some adjustments to their replacement policy.

They are fantastic and can definitely trust in them to make sure my equipment is working great and secure.

Have had to use Geek Squad several times on different items and have been very happy that I bought it. Bought this to put on my granddaughter's computers and I don't have to worry about the because I know they are covered. Worth the extra money.

Great plan no question asked if the device needs to be replaced,I hope I'll never have to use it, because I do not want to lose any files on my new laptop.

Can't review as I have not had to use this since purchasing laptop. Previous experience with Geek Squad was positive.

The promise of being able to take my notebook to my local BestBuy when I have an issue is very attractive. I have not had to use it yet and I hope I never will but, if something does go wrong, knowing that BB has my back is comforting.

I am very excited to have a computer that is protected by Best Buy's excellent service. I am giving it a 4 star rating due to the fact that Amazon offers the same protection but for a considerable amount less. I have not used Amazon, but I'm hoping to have a better turnout at Best Buy since they have a brick and mortar store to easily get to instead of mailing in your computer to Amazon.

I had this in my previous laptop and it was a life saver. Turned in my laptop after a year and a half for blue screen issues and it couldn’t be fixed so I ended up getting an upgrade with their junk out process.

Glad to have the peace of mind, hope I do not have to use it.

I will always recommend to purchase the geek squad service in all electronics, you will never know when you will need it

I usually buy electronics and do not add this service but it was recommended by one of the agents so I got it....and little did I know a couple months before it expired I was going to need it.