Customer Ratings & Reviews

Geek squad took care of me with my computer issue and resolved my problem

I am so happy i purchased this protection plan for my touchscreen laptop. I somehow got a crack in the screen of my computer which caused it to act crazy. I had to disable the touchscreen just to do basic things and the manufacturer would not cover this issue under their 1 year warranty without an additional fee which was much more expensive than this protection plan. Geek squad was able to fix my screen with no questions asked and it only took them a week to do it which was less time than what they originally quoted me. I was in the middle of nursing school at the time and really needed my laptop so I was super happy about that. This plan is definitely worth it!

I should of purchased the 5 year plan instead of 2 years.

I havent used them in a while but last time i did they got the job done

So thankful my mother-in-law talked me into getting this when I purchased my laptop back in late 2020. About 14 months later my laptop screen suddenly stopped working. You could hear the computer turn on, but the screen- nothing!!! Took it into Best Buy/Geek Squad. They had it about a 4-5weeks, but were unable to get the part to fix it within the contract terms. Therefore, I was eligible for an exchange. They kept me updated throughout and the exchange in-store was very easy. Calling the Best Buy phone number/customer service....that's a completely different story. BUT, working with Geek Squad and the in-store people was an excellent experience given the circumstances.

My son loves geek squad! They are wonderful to work with! They are always there for you when you need them.

Never buy a big ticket item without this plan. Best to have it and not need it as they say.

Amazing customer service. The team was patient, knowledgeable, and professional.

Having purchased this protection for my labtop I have piece of mind traveling with my device for any mishaps I encounter.

I am relieved to know if I do something stupid, the Geek Squad is there to help.

I brought my laptop many times for repair and every time they did a great job.

Great service.iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii

The agents fix my Apple Watch and they are so patient and efficient.

The agent helped me get my computer fixed when my computer didn’t wanna scroll, I needed it for school and they got it fixed within a day and got it running better than ever, thank you!

I purchased the 3-Year Accidental Geek Squad Protection for my Lenovo Yoga 7i 16" laptop. I try my best to avoid eating and drinking around my laptop, but sometimes I just got to have a drink with me. In the event something does happen, I know I am protected. I hope I do not have to use the protection I have covered for my laptop. If I never have to use the protection it is not a loss of money for having it.

I bought the accident insurance for 3 years, hoping not to have to use it, but it gives me a lot of security to have it even though in the end I might not use it, than not having it and being exposed to an accident with nothing to give me some security. I have had to use accident insurance before for other products and I have had no problem with the people at BestBuy providing support.

Glad the have the coverage. Seems well worth the money to have peace of mind for a few years.

When my computer accidentally dropped I was able to bring it in store without having to pay extra to get it fixed. They were very helpful

Geek squad was absolutely Fantastic when working on my ASUS ROG laptop. I needed a mother board replacement after screwing up my audio Jack and they took it in no questions asked, I just had to give a description of when happened and needed fixing and they took care of it for me. They replaced the board, and had it back to me within a week or so. Even giving me instructions on how to reset up my windows. Fantastic customer service 0 differences from when I took it in to getting it back (performance wise) Really fast return rate I genuinely don’t have any complaints, thank you geek squad!

Geek squad is important for any device, their service is great and it's a no hassle way to keep your devices working properly