Customer Ratings & Reviews

Pretty great protection package, able to cover many issues

I always get the protection plan. Have had never had any problems with there services at all. for example I purchase the Samsung Q80 65" TV when they came out after that had problems with that TV. They came out about 4 times with 4 part's to the TV which re-build the TV except the frame.

We have boughten enough of the warranties from best buy to know that they are great.

is the good to have your devices covere, you never know what will happen

I guess they are experienced persons, but beside installing programs in my laptops, I never have been serviced by the Geed Squad

I have two little kids who like to touch my computer. With it being touch screen, the two year protection plan seemed essential and it covers so much!

Good plan to have. Would recommend this to have for insurance.

Haven’t had to use this yet but I’m glad I purchased this one year protection plan. Now I know my computer has protection for anything that could happen

Well worth the purchase. My husband dropped my new laptop 5 days after purchase and the screen shattered. Thankfully I purchased the warranty at the same time as the computer. All has been fixed and works well.

I used Geek Squad on my last computer. Barely made last minute. They kept my computer over the time by over 2 weeks. Then it came back broke still. They gave a gift card in the amount. I got a new computer. I will still use their service but expect a wait. I paid extra to have my package shipped and it arrived later. They did not get back to me about this.

I can’t say enough bout how good geek squad performance is had laptop which was lagging five years old brought it in had it moving like new laptop only reason purchased new laptop is this one was getting outdated-had many different things fixed through years always had problems resolved. Now free virus protection incorporated into this service

Not really sure never had a chance to even download it.

At one time I wouldn’t purchase the Geek squad’s services, but I did recently. These techs well trained and communicative. They made me feel confident in their abilities and calmed me down when I was frantic that my laptop wasn’t going to work ever again. When it was fixed. They told me in layman‘s terms what the issue was and what to do with the future.

Almost everything I buy at Best Buy I get the Geek Squad Protection. It has saved me a ton of money. Recently I bought a new laptop and it was defective where the screen detached from the keyboard. I took it into Best Buy and they ordered me a brand new one. Great service, never have to worry about a bad product ever again with the geek squad protection plans!

Haven’t used it so I’m not sure about it. I a cheapskate so the price is why I gave it 4 stars. Haha

I always have great results purchasing Geek sqaud protection. My brand new computer (refurbished) had a blown speaker. They fixed it and I had my computer back within 2 weeks. I will always add this service because you just never know. Well worth the added cost each time.

The team is a great option whenever you need help.

Very nice, if they do not get to fixed they give you the credit

Excellent service, I had issue with my laptop and geek squad was able to resolve it in a timely manner

The best warranty plan in existence. That's why I always shop at Best Buy. Insuring your product for three years is highly recommended.