Customer Ratings & Reviews

ggoodggoodggoodggoodggoodggoodggoodggoodggoodggoodggoodggoodggoodggoodggoodggoodggoodggoodggoodggood

Glad to have the option to add insurance to my expensive purchase. Gives you reassurance and peace of mind in case anything were to happen.

Always a good idea to buy protection for the just in case scenario

I had to buy a new computer because my old All-in-One was using Windows 7, and Microsoft kept alerting me that they would no longer support that system. So, I purchased my new PC at Best Buy, and then took in my old computer and asked the Geek Squad to transfer all of my data to the new one. I had lots of files, including many email files, and I was worried because at first one of the associates told me that the emails couldn't be transferred. But then "Hutch" took over, and he was not only able to transfer all my files, he also set everything up for me and made sure that I understood how to use all of it. (And for an "older grandma" in her 70's, that was VERY important!) I can't thank Hutch enough for all of his help, and I highly recommend the Geek Squad for everything technical! (They'll even come out to your house and set up your TV for you!) Thanks, Hutch, and all of you Geeks!

I've been customer for many years and always my Squad to get my kids computers and software and much much more fixed if any issues. So when I get an issues the guys at the Squad are the ones who solve all my issues. Very happy to pay for my yearly service. Feel confident using all my devices/computers etc. knowing they are there for us.

Computer arrived and just installed it, everything runs great out of box.

Good it was what I expected no problems so far. I would recomend anyoene that wants to buy it read the description first.

Always a must have, especially when it comes to purchasing expensive equipment.

Love geek squad, they kept me informed and fixed our gear quickly.

It's nice to have a warranty like this for when something breaks down, and knowing that there are people I can talk to and work with directly when an expensive device I just bought starts having issues is certainly a reassuring thought. Though a warranty like this also depends on if it's actually needed and the skill of the Geek Squad member who deals with it. Generally, it's good to have but I wouldn't suggest getting it for every single purchase, just the really expensive ones!

Love the protection plans for my investment, knowing if something is wrong it will be replaced

Customer service is at superb care and understanding

The technician installed my Samsung 50" TV. Made sure everything was working good. Same technician installed my new All-in-One Computer on next visit. Also made sure everything was connected properly and working great.

Love geek squad the crew on miller Rd in Flint are top notch. Always ready to help

Best Buy is the best store to buy electronics I recommend 100%

Love the idea I have no worries! Geek Squad is an amazing service to have at your disposal!

Awesome quality services. I thought I was tech savvy but apparently all of the new tech my kids are requesting is above my skill level, it is not above theirs!

I am very satisfied with the PC that I was given for Christmas. it runs well it has had almost no technical problems and as of now I can tell that as a Pre-Built PC it can leave anyone satisfied as the performance has had no issues for half a year now. If you ever want a PC but don't have the budget or motivation to build your own, this is a great budget friendly pick for you

I purchased this extended warranty for a desktop computer that was a gift for my nephew, which was a great decision. Around 18 months after purchasing the PC, the power unit went out and damaged other components in the process. My brother took it to Best Buy where they trouble shot the issue and offered a full refund for the machine since they deemed it unrepairable. For a purchase of this magnitude, I'd recommend the warranty. It wasn't that much more money and it was way less than replacing the computer out of pocket.

I hope I don’t need it but for the price and value I couldn’t pass it up.