Customer Ratings & Reviews

This insurance is worthless. I bought a vacuum in October of 2022 it broke had to return it. I paid for 3 years geek squad. Guess what it doesn’t last 3 years if you use it you have to pay $50 to renew something you paid for 3 years. What a rip job.

I wanna exchange this item. I had a different brand and this one doesnt come close to the one that i used to have

Wife has a shoulder injury an is unable to use its Very havey. good succession .

NEVER PAY FOR IT EVER. if it doesnt work they will issue a refund and you loose out on all your money. the refund will be best buy gift card so you are forced to buy there

You cancelled my purchase so id say this one star. Unhappy!

i bought this to cover both my items but i guess it only covers one item so I was told incorrectly at the store I told them i needed the Geek squad protection for both items. Terrible service now I am stuck with a printer I can not take back that will not work correctly because it will not connect to my WiFi

The protection plan does not replace the battery pack on the Dyson V10 animal cordless stick vacuum bought Nov 2020 . Worthless plan. Got a pro-rated refund.

if something goes bad they make you buy a whole new plan. pretty crappy.

I wish bb explained this warranty much clear before I purchased , was quiet disappointed that it can only be used “ once” within the span of 3 years , not replace item within 3 years as much as you want

Little help for the much that Best Buy advertises.

bought this and it burned out after two months and with relatively light use.

Beat buy charges a premium for what you think is a return and replace. In fact it is not it is like all other cheaper online where they send it off and you wait for weeks until you get it back from the manufacture. Save money and buy elsewhere or online

I had purchased this warranty for my dyson vacuum, and I was completely shocked when after one year my vacuum stopped working. I ended up having to use my warranty before the year and pay some out of pocket money. I will not be using dyson or that particular warranty again.

I bought this as a gift to go along with a robot vacuum I bought for my mother’s birthday. Thank God the vacuum wouldn’t work on her carpet and I was able to return it and this overpriced warranty

So they sell you this warranty without telling you that the machine itself comes with a two year factory warranty already! So don't waste your money!

I paid for a warranty had vacuum less than a year and I didn’t receive my warranty money back they only credited me back the price of vacuum

Un reliable. I bought 1 and it died after 18month. Thought it was just a bad one bought this 18 month later also having issues

I thought I was getting replacement insurance the da#n guy /lady gave parts insurance... You think I'll a $500 irobot vacuum and not get replacement insurance

I review for a "chance at winning $400" so that's what I'm doing

We have had our Sony TV for less than one year. We were having an issue with the TV, called for Geek Squad service. The first appoinTMENT they could give us was 3 WEEKS AWAY! Totally unacceptable.