Customer Ratings & Reviews

Peace of mind purchased 4yr extended warranty..and know ill be covered for repair or replacement.

So it took it about a week to get going! At 1st she would get lost and never find the dock and seemed to be getting stuck everywhere! Also we couldn’t get her connected to the internet until we had a friend tell us your wifi name cannot have a dash in it! Once we got connected to the internet it’s been smooth sailing! I love having a set timer for cleaning each day & it picks up so much. I never thought I would love something more than my dyson!

It does what is supposed to do and protects you. I always get it.

I had a great experience with Geek Squad! The technician was professional, knowledgeable, and resolved my issue quickly. Scheduling was easy, and they kept me updated throughout the process. Highly recommend for reliable tech support!

Had a dryer drum go bad couple years after purchase. More cost effective for them to replace the dryer but the style was discontinued. The gave me the full value of the dryer as a gift certificate, even though I paid less because of a holiday deal.

Bought this warranty again cause last time I use it was No Questions Asked. Just loved it, I was not a big fan on warranties for Best Buy on the past. But with this great experience this particular time they have won me over again.

Geek Squad is great! reliable and resourceful. never complains just shows up and fixes problems

Knowledgeable, friendly and repairs done in a decent time frame

I will never buy another Best Buy product again without including the Geek Squad warranty service! I purchased a $350 Tineco floor cleaning machine in 2020 and in 2022, after heavy but normal use, a small part broke inside the water tank. We took it to Best Buy expecting to have them ship it off for repairs and instead walked out with a gift card for our full purchase price, including the cost for the warranty service, so that we could buy a brand new replacement! Beyond impressed with our Geek Squad experience!

love this vacuum, the suction is great & it charges fast!

Geek Squad's warranty policy is absolutely worth every penny. Their commitment to customer satisfaction is unmatched, as they provide a hassle-free replacement service if your product cannot be fixed. With prompt and efficient support, Geek Squad ensures a seamless experience for their customers. Their comprehensive coverage for a wide range of products makes them the go-to choice for reliable warranty protection. I highly recommend Geek Squad for their exceptional warranty policy.

Experience geek squad tech too ensure proper handling and installation and treat it with respect on item you work hard for and to enjoy many years to come

Very helpful especially after purchase. It helps to make sure you can get a replacement item.

This vacumm is amazing have had it for a couple months now and it definitely a nice pick if you have animals and a lot of dirt will alwsys recommend this one to others!

It is an intelligent commode if you want to save time and effort in housework, easy maintenance and very useful for people who have pets since it has a very powerful machine that allows you to keep the entire home clean. Super easy to use, light you can use it in every corner of your house or car it does not require a lot of space in your home and it is an essential tool to keep your home clean in less time and so you have time to use it in other activities, it has separate tools that you can very easily attach to your device and be able to use it to clean any area of ​​the home

We own 3 of these iRobot Roomba vaccuums. We have 2 different models (this model has been 2 gifts). We love the self-emptying feature and that it can map out different rooms. We have it in our Home Assistant so with a verbal command it can go to that room and vacuum. It can also be scheduled as well. With Geek Squad protection it is an amazing quick exchange if something does go wrong.

They have always been very attentive, professional and kind. I recommend Geek squad to everyone specially for the expensive appliances, I love having the peace of mind that if anything happens they wil help.

I brought my robot vacuum in because after cleaning it would not hook up to the charger. I brought it in and they sent it out. Now, I have a gift card for what I paid for. The protection plan is well worth the purchase. Not to mention all this took place in a span of less than two weeks.

Bust Buy is the only way place I always get the extra geek squad protection. You don’t have to try and find a 3 year old receipt or call a 3rd party for warrenty. All info on their computer they either fix it right away or send to geek squad central. Usually just give you a credit for item plus geek squad plan. It’s a great way to do business you don’t have to fight with outside company just take it in and done !!

I usually purchase Geek Squad coverage for myself and loved ones. Why? Because I, the purchaser of both the product and coverage, get peace of mind for very little outlay. I had to use my coverage a few times and each of those times I received a new vacuum, cell phones, keyboard and all-in-one remote control because each of those items had failed. Of course I immediately bought a warranty on the new items and once again I had (and gave) peace of mind.