Customer Ratings & Reviews

highly recommend it.our carpet cleaner broke and within 20 minutes i was on my way home with a new one.

I love geek squad! I’ve always made sure to purchase the extra coverage for my purchases. They have always been extremely accommodating and mindful of my needs. They gone over and above to help me resolve any issues. In all the years and many electronics purchased (earphones to appliances and everything in between) they’ve never let me down. I always tell my friends and family to use them.

great warranty. it was quick and easy.everything we buy from best buy now getsca geek squad warranty.

It’s great for spot cleaning but doesn’t effectively clean large areas, depending on what is being cleaned it mainly is a scrubber more than a vacuum mop.

Bought a shark hand vacuum, somehow the plastic end nozzle that connects they attachments chipped/ broke and could no longer be used properly. Geek squad was willing to credit back, or replace with same item that was in the store. It was very fast and easy. I also used some rewards points on the original purchase and they applied to the replacement, so it was no additional cost. You do have to purchase it again for the new device.

Exellent service, very efficient I have a problem with my product and they resolved it.

I purchased a robot vacuum. Initially, it worked very well. However, it is not as good as the new robot vacuums in terms of mapping, obstacle avoidance, and cleaning. However, the Geek Squad protection covered my purchase With excellent customer support. This really gives customers peace of mind.

Unfortunately I had to use it recently but it was no problem at all at the store.

I was skeptical about buying the extra service but it was totally worth it. Definitely get it if you have little kids, my son broke the wheels off my Dyson vacuum and cracked the canister. I was easily able to replace it.

ALWAYS LOVE THE EXTRA COVERAGE AND EASE OF KNOWING THERE IS A BACK UP IF ANYTHING HAPPENS

Our LG vacuum stopped working and we were still under warranty and the staff was very helpful in getting us a replacement!

This vacuum has been great, been using dyson for the past 4 yrs and can't go else where. I recommend it if your looking for a strong vacuum that lasts.

Well, worth the cost -- can'y imagine the shipping, the long wait, and the long telephone calls to handle a problem. Glade, Geek Squad is there for me -- exceptional turn around service, very friendly, very knowledgable, too!!! I get all my products with the Geek Squad protection to take the guessing out fall my products!!!!!!!!!!!

I am so thankful I purchased the extended warranty! Before the extended warranty was expired my handheld vacuum had an issue with the battery. I walked in. They looked up my warranty and said, "go grab a new one." I went to the shelf and grabbed a brand new vacuum and was able walk out with a brand new vacuum! I went ahead and purchased the extended warranty on the new one as well!

This warranty is awesome! No questions asked if you’re product is not working properly, you receive a replacement.

Bought the 2 year warranty with a Irobot vacuum and it stopped charging after a year of having it and they returned it no question asked made it super simple and will purchase there service plans with every purchase

So I bought my Dyson V11 and it was great... until it wasn't. For some reason, it wouldn't turn on and go anymore so I did what I had to and grabbed all the attachments and dragged it to the store thinking I was going to have to buy a new vacuum until I remembered I bought the protection plan! I was able to get the newer V15 and a gift card for the difference which blew me away (newest model and $ in my pocket I will never complain) I will always recommend protecting the expensive items as BestBuy always takes care of you when you get the protection plan.

I was not happy with a product because it damaged my property so I returned the item with a full refund. In store credit but it still worked out. Thank you.

I love geek squad guarantee they resolve any issues Highly recommend..

Have utilized this insurance on all my purchases and when needed, well worth the investment