Customer Ratings & Reviews

I always buy the warranty and accident protection plans!!! Best buy has the best policies!! Saved us when our Dyson broke. We returned it and got a shark for free......well I bought another protection plan lol

You can’t go wrong with Geek Squad protection plans. I hope I never have to use them, but if you do they’re easy to use and they don’t give you any grief. It’s a great way to easily get a replacement item in a timely manner without having to worry about paying for it in full. I’d highly recommend them to everyone.

I haven't had to use it just yet, but GeekSquad is always great to work with!

Love it, No more sweeping my hard wood floors. A little on the loud side compare to my last Roomba but I think that has to do with more suction power under the hood. My older Roomba didn't have the self empty feature which helps me out not getting dirt every when I empty the bin, big plus for me, After it cleans it mops the house is clean and everyone happy!

Love purchasing the geek squad protection. Easy ti file a claim. If it cant be fixed, then it will be replaced

This I Robot was really doing a good job and actually I name her Nikka and she is my new employee in the house everybody laugh at me as I was treating this item really like my robot assistance in cleaning the house every weekend program it and she does everything

I always use them with big purchases! Easily best!

On appliances is definitely worth it. Barely ever do they even ask questions and they just replace it

I very much enjoy the geek squad protectection. I've used it in the past and they definitely deliver on the warranty. Thank you Geek Squad

The vacuum suction on this is amazing! It was a bit heavy at first but you definitely get used to it. Now I don’t even realize it. And it gets everything so well. The people before us in our new home had a dog and it picked up so much hair.

I appreciate that the sales person offered the warranties. With something like a new vacuum that I'd never tried before, I decided to get the warranty. Nothing has happened to the vacuum and I am thoroughly pleased, and feeling secure in knowing if something happens to it, I'm covered. Geek Squad rocks!

I always get the Geek squad protection. As long as it’s less than 20% of the purchase price for a two year extended warranty. This has paidoff numerous times. It’s way easier to walk and get a brand new replacement, then wait to ship it to someone. Geek squad rocks.

Great no question asked so easily to do warranty of my old vacuum

I always purchase the 3-year accidental Geek Squad warranty with any of my devices from Best Buy. It is most definitely worth it.

It is excellent product but It doesn’t work for my floor. The floor is really bad . The customer service helped to me right away to set up the machine . I felt really sad to bring the Roomba back to the store .

Great experience with the Geek Squad rep at my local Best Buy for my warranty claim.

Superb customer service. The staff was super friendly and helpful. The repair was performed very quickly.

[Employee of bestbuy] Love the work that the agents did they did a phenomenal job at mounting my television

Very easy to use!! Extremely accomodating!!!! Friendly

Easy to put together and so much lighter to use than the old vacuum cleaner I had.