Customer Ratings & Reviews

I buy a lot of stuff from Best Buy and the Geek Squad Service Plan is so easy to use if you have a problem. They look up everything using your phone number, so I can just bring it in if it doesn't work and get my money back. The best service plan anywhere!

This is great but wish I would have received something hard or soft copy to give to my daughter in law which is who I bought it for as Christmas gift

GSP is a must have when it comes to any product! Even when you think things fail, dont hesitate to ask the geek squad anything regarding your IT needs

Did an insurance claim on my vacuum since it broke part of a piece and no longer worked. It was the easiest claim I’ve ever done. Since the vacuum was out of stock, they gave me a gift card of the value to purchase a new one!!

Being risk adverse, insurance is always good. Love the Geek squad. No issues with service, agents are knowledgeable even the 1st line which is unusual in most customer service items. Actually, Geek Squad is one of the reasons, purchases are made at BBY instead of AMZN.

So, if your product breaks it needs replacement (even 45 days after) you need to buy a new plan. The whole process with the plan is amazing. They swapped out the product no questions asked.

240$ and you forced me into a storefront where they decide if they want to ship it off to "repair" it for a huge lead time. Or give you a gift card to replace. This is crazy to me when asurion with amazon I don't even have to talk to someone they don't care they HONOR the CHEAPER than you warranty and ship before they even send you the return label to give them the broken product. So I have no down time. So I am wodering why you are still on pre-covid policies and haven't yet adapted to this new market.

Used for the first time today 6/7. This product is one of the best ideas created

My wife loves the green light technology, and the suction power is amazing, its also less noisy than my previous model (V10), i would definitely recommend this wireless vacuum

My original vacuum wasn’t repairable. I was able to purchase a newer model for the cost difference between the two when they processed warranty. It’s a pricey vacuum so I bought another warranty.

Now we don’t have to fear the reviews that state that this vacuum is sometimes unreliable.

I Love The 5 year protection plan because you never know when your vacuum may break or just stop turning on it’s always great to have a protection plan and Best Buy honors there plan

Great battery life , good suction and design. Has fabric attachment and crevice tool . Easily mounted to wall. Not suited for fluffy carpets .

They sold me a 3 year protection plan on my vacuum. I have one on my router. Whenever it breaks, if you have the plan, they replace it qith no questions.

Good deal just to cover the batteries. I dont always get this but this was worth the price.

We love Best Buy and always purchase there service plan it’s probably the best on the market and customer service is excellent !

This might not be the newer model or the top of the line Dyson, I will say that even with the V7 you won’t look into another brand.

Great product combining vacuuming and cleaning floors!

I bought this for the 1st purchased vacuum and boy am I glad I bought, the vacuum flamed out after 14 months of use,m. The process was way too easy when I got Best Buy, this is a must have insurance on certain things. Like a vacuum

These guys make everything so much better! They are professional and very knowledgeable! They make any warranty issues easy as pie!