Customer Ratings & Reviews

good service very professional, quick to resolve issues.

Thankfully the product has yet to need to be serviced by Geek Squad, but it’s great to know they are there!

I bought a dee boy and after like 3 months it stopped chatty. Called geek squad and was told to bring into store and they swapped it out for a new one & I was allowed to purchase a new warranty

I know $200 for 5 years warranty on $1000 product should be done to give me peace of mind so I did it

The protection plans are great they protect the product no question ask. I have replaced items up to two years old and got a brand new one for free with warranty.

Very good service! Im glad I added it to my purchase!

Comes in handy when your item breaks after a number of years. Best Buy has the best warranty of any big box store out there.

I always get a protection plan but if I don’t use it for a while, I will cancel it.

I’m glad I did an insurance on my vacuum because I’m getting the same one

Never can go wrong with the protection plan especially if the manufacturers warranty isn't great. And the protection plan against accidents is the best

The 3-Year Accidental Geek Squad Protection is a Great thing to have if you end up needing it. I would recommend you to get it. It is more than worth it.

The 3-Year Accidental Geek Squad Protection is a Great thing to have if you end up needing it. I would recommend you to get it. It is more than worth it.

Great customer service and they fixed things in quick time

My wife is too happy went she clean I know because you feeling the difference

[Employee of bestbuy] The service plans are 100% always the best thing to get on vacuums you will use it everytime.

Got this for my shark robot cleaner don’t know exactly how well these things last or how long seems like a really good actually since the equipment itself was somewhat pricey

I have had the same problem three consecutive times with a Dyson vacuum. When I got the second one, I got a three-year extended geek squad warranty in anticipation of having further problems. The vacuum broke inside of what would have been the manufactures one-year warranty but because Best Buy replaced the vacuum under my extended warranty, that voided the extended warranty, and now my third product has already broken and the three-year warranty was a waste. This would be great for products that you expect to last beyond Their Factory warranty, but I would shy away if you have a product that has a higher potential for a short shelf life

Their services do not fall short of excellent. When something covered breaks, rest assured you will have it most likely replaced than fixed.

Accidents happen... much better than having to spend another 350 on a new vacuum!

Love this Geek Squad Protection, had to bring one of the purchased products and they didn’t even ask me what’s wrong with it, just brought me the new item out.