Customer Ratings & Reviews

I called Geek squad a month of go to have my product repaired. I was on the phone for almost to hours, I was transferred to a total of 4 people. The last person I was transferred to was supposed to schedule an in-home repair he put me on hold and then hung up on me. The agent prior to him reassured me that they can have someone come out to my home due to my disability. Now I’ve called back and all of a sudden I now have to bring it into the store. They can’t even accommodate me due to my disability and that is so unfortunate. Where is the compassion and empathy?! So now I’m going to have to lug a big ol carpet cleaner on the bus to get it repaired. Wow Geek squad! I think I’ll just order another carpet cleaner from Walmart.

Bought Bobsweep but I had to return it so I really didn't have chance how much these guys would have helped me but my friend have a protection plan and he said this was helpful to get

Im juat hoping that if something is going to happen to my carpet cleaner it will be while i have this plan. Ive wasted money on insurances ive never used or needed

Geek squad was unable to repair my problem a replacement would take 2 weeks. I. Ended up spending more money on a different brand because I did get a refund however I had to buy a whole knee warranty again. So it’s not truly 2years it’s 1 incident for up to 2 years and the product still had warranty only had it less than 6 months. I don’t feel good about the outcome of purchasing or using the warranty

I haven't used geek squad yet. I'm hoping they will fix my problem when I have one

Protection plan offered no protection. My item was" sent out" for repair not just replaced.no response after they sent email they needed more info even though the work order was clear, written by agent Corey. I made at least 20 to 30 attempts to call Geek Squad and was either on hold for at least 20 minutes and then was disconnected or left a call back number only to have them not call back

I purchased a protection plan on my vac October 2021. Vac broke and I returned it January 2022. The protection plan cost me 49.99. I was not refunded any of this when the vac broke in less than 3 months. Terms and conditions says you do provide a pro rated refund. Manager and employees of your Saugus MA location were rude and unaccommodating, then tried to get some help by calling customer service and they were worse. No corporate email to be found. extremely disappointed in Best Buy.

You need to buy this insurance for your product because it's better to have this for nothing, but the service is taking a lot of time to get a response

Had 2 plans for 2 different Roombas that were the same model. I brought in the old one in right before it expired and they assured me it was in time but then they fulfilled my newer plan when they told me it couldn't be fixed. Now my new Roomba has an issue but since they used my new plan instead I now have no plan. The corporate support said there was nothing that they could do. Will never buy one of these plans again!

It just fine. Easily gets dirty and not easy to clean.

Accidentally bought and tried to return but it was a couple past day that I could of but I didn’t know

Never used it because i took the product back! But i always fill better if i buy off Best Buy to get extra warranty!

Took in vacuum because battery not keeping a charge, no longer selling vacuum we got…fine, upgrade is really expensive but Amazon has a battery we can replace ourselves for $20. No option to do that at Best Buy. Cancel our return and lo and behold the whole policy canceled at the same time. Glad we found our cheaper alternative…but hate we wasted the money in the first place.

To be safe, since the product will be used many times in the 2 years, i wanted to be sure to get my money's worth.

Great product it works amazingly well and I really enjoy this product

Hoping I wont ever have to use this but I also hope it was worth the investment. Insurance is always good, right?

Never used it. Hard to tell if the experience is good or not

Hopefully next time around when I used a protection plan I won’t get a hard time trying to get my item fixed

Always need geek squad when sending a few hundred dollar.

3-Year Accidental Geek Squad Protection, have not used this service yet, looking forward for their service.