Customer Ratings & Reviews

Got a different model vacuum because the original one I ordered from Best Buy, had a part missing. I was sent a different model and according to the Geek Squad people, I had to cancel my protection plan because they said they couldn't transfer it to the new vacuum. Now if my vacuum ever goes down I'm screwed.

Broken after 3 months of usage. …………………………………………..

You buy 3 years of protection. But, if you have to use it they void the remaining time of your warranty!

I wanna exchange this item. I had a different brand and this one doesnt come close to the one that i used to have

It would be a good deal except on a few occasions when I buy a lemon product and have to bring it right back I still have to pay another $50 for their insurance even though I just did for a product that was garbage straight out the box

Decent vacuum but having issues after just 1 month. Overheating issues.

Best Buy has gone downhill! Purchased this 1/23, no longer works. Bright it back to the store, 5 employees later to tell me to go back to Tineco, even though i purchased the warranty from them. I would not buy a battery from this place!

Hit or miss. Sometimes they cover thing sometimes they dont

I had high hopes on this product based on reviews. But I unfortunately did not have a positive experience with it. And I ended up returning. Though I believe the outcomes varies based on material, it did not do any type of cleaning on my furniture.

Pay for 5 year protection. Product has a manufacture defect ( WiFi issue) before 1 year of use. Cost full price of Service Plan instead of portion used, or even recognizing it is a manufacture issue. Wouldn't recommend long purchase of these plans.

This insurance is worthless. I bought a vacuum in October of 2022 it broke had to return it. I paid for 3 years geek squad. Guess what it doesn’t last 3 years if you use it you have to pay $50 to renew something you paid for 3 years. What a rip job.

You cancelled my purchase so id say this one star. Unhappy!

This is exact same warranty as online and everywhere else that is way cheaper. Beat buy leads u to believe you are paying more for warranty so you can bring back and exchange in sore. In fact it’s just like Amazon or anywhere else. You wait for weeks h til the send it off to manufacturer and get it back just like everywhere eale

NEVER PAY FOR IT EVER. if it doesnt work they will issue a refund and you loose out on all your money. the refund will be best buy gift card so you are forced to buy there

The protection plan does not replace the battery pack on the Dyson V10 animal cordless stick vacuum bought Nov 2020 . Worthless plan. Got a pro-rated refund.

if something goes bad they make you buy a whole new plan. pretty crappy.

I wish bb explained this warranty much clear before I purchased , was quiet disappointed that it can only be used “ once” within the span of 3 years , not replace item within 3 years as much as you want

Little help for the much that Best Buy advertises.

I bought this as a gift to go along with a robot vacuum I bought for my mother’s birthday. Thank God the vacuum wouldn’t work on her carpet and I was able to return it and this overpriced warranty

I review for a "chance at winning $400" so that's what I'm doing