Customer Ratings & Reviews

Overall, this is a really good vacuum but the downside to this is the battery. They really need to figure out the situation with the battery to me. I feel like it’s not worth the money if you can only vacuum for no more than 30 minutes before you have to recharge the battery

Now we don’t have to fear the reviews that state that this vacuum is sometimes unreliable.

Used for the first time today 6/7. This product is one of the best ideas created

Havent had to use this service, but nice to know we have it. Just in case. Since we hadnt had a vacuum broom before, i wasnt sure about the quality of it. I thought it would be a good way to protect us from costly repairs, if they were needed.

Hands down, Best thing I have ever bought at Best Buy. I have purchased many very expensive robot vacuums and because of the protection purchase I was able to bring in my broken vacuum and walkout the same day with a brand new vacuum.

Good deal just to cover the batteries. I dont always get this but this was worth the price.

The protection plan is definitely worth the money in my opinion, I had an issue with my original vacuum after the manufacture warranty was up and Best Buy replaced it with no issue.

You can’t always trust the manufacturer’s warranty. It’s usually a long process of waiting, sending product in, waiting for delivery, etc.. You might as well pay for the extra warranty and let Best Buy handle it!

Our two year old iRobot needed work, and the Geek squad said that the parts weren’t available. After some discussion with BestBuy they gave us a new one.

Sheeeeesh! On a 600 dollar item, might be a good idea to protect it! Grab Geek Squad when you purchase so you’re not left with broken merchandise 2 years after u buy it!

Purchased this warranty on the vacuum that we purchased (a Dyson). The vacuum was almost $500 so I figured accidental protection was a necessity. I have used Geek Squad in the past which is why I continue to purchase all of my items from Best Buy because they generally have really great service. I haven't used this protection plan yet, however I presume that I will get great service if I do need to use it in the future.

I definitely suggest purchasing Geek Squad protection on any device you would not want to replace out of pocket. I had an issue with my steam mop and these guys quickly swapped it out with a new in box item. No issues and worth the $70 extra dollars.

Great protection product. The fact I can call them and they are there is awesome.

An amazing service and I have used this particular service multiple times through my many years being a Best Buy customer. It is worth it every time I purchase a new item to always have that piece of mind knowing great buy is backing my purchase.

Geek Squad is a must, saved me from buying a new replacement wet-vacuum. Was able to get a replacement and just had to pay for another geek squad protection plan. I always get it, you should too.

Great product combining vacuuming and cleaning floors!

Very Reliable, Quick, Honest, and Excellent Service. I've inquired about Signing Up for Service In Staples When Purchasing A Laptop, not only did Staples want to Charge me a arm and a leg, they didn't offer as much as Geek Squad does!!!

I like the geek squad service, super helpful, I made the appointment for the replacement of my steam mop and got a new one right away.

Love their warranties and service. No trouble , just good service and best results. 100% recommended

Best buy Case ID: 2202435300273 I am getting notices of outstanding amount of Best Buy credit card but I am not paying monthly installment in Best Buy credit card because when I bought irobot Roomba 10Max robot vacuum, after few days the robot was not working .