Customer Ratings & Reviews

Very kind had a warranty for my new laptop and they had no trouble fixing it

This plan saved me over $1000 because my dog nocked it of the table the geeks where so kind and i expect to get it back soon really grateful for quality service as promised

Luckily I have not had to utilize the 1 year Geek Squad protection yet but I have known others to use it in the past and it’s a must when buying electronics, I feel anyway!

This service is absolutely worth the money. The techs are polite and professional. They resolved my issues with my laptops. I highly recommend this service!

Whenever I need help with anything electronic, GeekSquad is helpful. Large and small appliances are also no problem for GeekSquad.?

I experienced a problem downloading the security software. I called the help line number and I was scheduled a in store appointment. The tech corrected my problem and help me complete the process. I am very satisfied with the service.

Ive had quite a bit of problems with buying the open box computers at BB. However, BB has been exceptional in taking the problem computers back with full credit. So A+.

All Of The Employees R Really Friendly & Nice 2 Me

I got this to protect a newly purchased laptop which was replacing a water damaged laptop that had no geek squad protection. I learned my lesson the hard way, so I will be purchasing geek squad protection from now on

Protection is too expensive but if something happens its good to have. We have a lot of devices and it could become costly for our family. For families who have three or more devices should be offered a reasonable family protection plan.

Excellent customer service. We love the store we would shop there every day if given the choice.

The extended warranty is a Best Buy are the best if something happens you’re bringing in any issue you a brand new one no questions asked I purchased this on all my products

Haven't had to use it but it comes in handy I'm sure.

Got this protection and good thing since coffee was spilled on it and quit working. Replaced it with another laptop but I did pick a different brand due to availability at the time.

Great purchase, price is okay for the years that come with.

The extra money that costs for geek protection is worth the money. If you don’t know how to fix issues with software or viruses geek squad is my go-to for fixing my issues.

Anytime I need help I get it with this protection I bought...Great to have Someone who knows what they're doing and do it fast Great to have the Geek Squad by myside

The one thing you need when you need it. This is your best investment.

I have had two different episodes with my laptop computers where they needed to be replaced, and each time there were no questions asked and the Best Buy people took great care of me, replacing them with new laptops.

This service is very good at protecting my devices at all times so I think they are a very respectable service