Customer Ratings & Reviews

Geek squad transferred my data to my laptop and installed the necessary software I purchased in a very short time. They are very patient and clear in answering my questions.

Have had good results from Geek squad reworking a new but very poorly operating Lenovo Yoga 920 Laptop with hardware problems and later several software issues with the same PC. Always make an appointment before going to the Store.

Loved having this it's the only reason why I buy from Best buy because of the geek squad

Haven't used the service yet but I feel much better knowing I'm protected in a bad situation.

Fantastic service! They replaced my laptop with no problems.

Nice support they fixed my xbox controller right away

This is basically a peace of mind expense, low cost for an inexpensive laptop

glad I had this as I have had to use the plan. It was ease to work with the Geek Squad. Worth the price for me

I have used them before. For the most part they are pretty good, but some of the people they send out to the house are rude and unfriendly.

I have my own geek but will still use them do to fast service.

I always buy the replacement plan and warranty. If I have ever had anything wrong they have been more than accommodating and helpful. If they couldn't fix the issue with my purchase. It was replaced with a new one.

Have purchased before and it comes in handy! Will never purchase technology without!

They helped with a problem with my laptop. Quick and easy to use.

Have this helps reassure me that if something happens I can’t get my computer fixed.

I don't buy computers or tech gear anywhere else because of this protection plan. I do think it's expensive and overpriced. I have used it for repairs and have met with varying success on them actually fixing my stuff. I've had laptops sent out & replaced. My dslr camera was shot and after 3 repair visits, still doesn't work. They do give up a bit too easily on fixing some stuff which is annoying. I'd almost prefer they just replace stuff now but that gets complicated with computers. I do think a service plan is a must for new tech with kids around but I wouldn't say this is the best plan out there, they fail at getting stuff fixed sometimes. Be prepared to hold your ground & wait a lot. Pay attn to when it expires. I tend to get 2-3 yr plans if I can afford it, 1 yr just doesn't cut it.

Great value for the money $$$$$€$$$$$$$$$$$$$$$$$$

I had to travel to Florida and computer had a problem. I was able to go to nest buy and they were able to help resolve problem. Kudos. Love the service

This is great to have just in case something happens to your laptop locked up or whatever you purchased they're great with it

I cracked my laptop screen and used the geek squad service. The service is excellent. However the service does have a cap price. Once the cap price is reached and the repair is made you will no longer have insurance.

I haven't used the geek squad service yet, but i hear its excellent so i have it just in case. Doesn't hurt to have protection on your products.