Customer Ratings & Reviews

The extended warranty give my wife and I additional comfort knowing that if anything goes wrong we're covered

The guys at the Geek Squad helped me get my laptop ready and set me up with a great two year protection plan.

Got it just in case, knock on wood never used them yet.

Always get insurance qith electronics. It will always come in handy. As well as installations for stereos.

My family is accident prone and the 3 year geek protection is a must

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Love this service and will recommend people to add it on their new electronic, really work it. Best people in 14 union square

2-Year Accidental Geek Squad Protection plan has worked wonderful for us. Just make sure you take advantage of it!

Have not had to use this and hoping that I do not need to. Nice to have though in case something happens to my devices.

I bought this for a computer 5 months ago & it had several problems & couldn't be fixed. Refunded me with gift cards to buy another one.

This gives me peace of mind. I like the face that I can get help when I need it. It pays to have it because most products don’t last.

i had to call in and speak to someone and the service was really great. they were very fast and very polite just all around great service

I purchased this for my Lenovo Yoga C940 and WD - My Passport 2TB External USB 3.0 on the recommendation of Geek Squad associates after the screen on my 1-year old Lenovo Yoga 730 stopped working hours before I had to board a plane and I needed all of the documents off the old laptop and wanted to ensure that I wouldn't run into any issues with an essentially new laptop being useless again. The associates represented this $300+ 3-Year Accidental Geek Squad Protection as a fail-safe and that it would guarantee a replacement/my money back in the event that the new C940 laptop had any issues similar to the first 730 laptop. The screen of the now 1-year old Lenovo Yoga C940 stopped working in February 2021 and Geek Squad sent it out for repair at the service center. However, I just received a call from a Geek Squad associate that the service center changed out the pieces that they think were causing the issues with the screen, but they didn't properly put the laptop together. As a result, the laptop is lumpy and not completely together. I was presented with two options: (1) Geek Squad could send the laptop back out to the service center and they will submit an escalation but obviously there is no guarantee my laptop will come back in a good condition based on what they already messed up; or (2) I could get a pro-rated store credit to purchase another laptop. Additionally, despite the WD Passport sitting in the same position as always on my desk, yesterday it also stopped working (the drive wouldn't read and made constant clicking and beeping noises). When I went to Best Buy, they said that my only option was to send it out to the service center. To send it to the service center, I would have to pay at least $500 presuming it is a Level 2 to retrieve my data with no guarantee of retrieval. If it was a Level 3, I would need to pay close to (if not over) $1,000 with still no guarantee of retrieval. This is not what was promised/represented to me when I purchased the 3-Year Accidental Geek Squad Protection. I am livid that in a 2-year time span, I have had two computers where the screen doesn't work, an external hard drive that doesn't work, the service center mess up my laptop, and what was represented to me when I purchased the 3-Year Accidental Geek Squad Protection is not what the actuality is. It is as though Best Buy is selling defective products and pushing this "3-Year Accidental Geek Squad Protection" as a purported fail-safe, but is in actuality a scheme to extort more money out of consumers.

Very helpful and quick to answer questions about the chromebook

I only had to call Geek squad once by phone when dealing with a tv/sound system hookup issue. They answered my questions and I was off and running.

haven't used it yet but from what I've read to the help ive gotten over the phone, seems like a great choice! Prices are also great!

I cracked my computer screen and couldn't access any of my information and they helped retrieve my information and repaired my screen

I don’t usually get the Geek Squad but decided to do so for a new computer. I have to say the piece of mind makes this a must have.

I have had several contacts with Geek SQUAD with other items I have purchased and they were very helpful in solving the problem.

I love my alexa in my car!! Really convenient. .