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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11939 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 252 Showing 5,021-5,040 of 11,939 reviews
  • Rated 3 out of 5 stars

    Convenient, friendly protection for novice user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband bought his first laptop, and wanted protection that he wouldn't need to worry about very much. Best Buy's Geek Squad had a very good reputation. The Best Buy is two miles from the house, and he wanted to make certain he could get help if I wasn't home. He hasn't used the repair function of the warranty protection, However, the Geek Squad team has answered his questions when they aren't too busy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Covered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is always best to get some warranty/coverage for a device as accidents tend to happen

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to get the three year warranty instead of the 2 because there was a discount. Hopefully I won't have to use it any time soon!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Geek Squad Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you, Geek Squad for offering this 1-year protection plan. It may come in handy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing for people who break stuff easily and have animals that like the be in your personal space

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this PC!! I use it for school purposes and so far I have had no problems with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2139 Leo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With my new product I look forward to get help if and when I need it with me geek squad specially gotten the 1 year warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have yet to avail of this purchase and its purpose but we find ourselves at ease knowing that Best Buy has great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Covers accidents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not used this yet. Computer is for grandson and he is rough on electronics. I like the fact that it covers accidental damage. I'm sure it will pay for itself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Added security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This extra protection can come in so handy when you have issues and need the support.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I'm hopeful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought this protection with my new laptop. It sounds great and was recommended to me by a friend who bought it and had to use it and said it was an easy process. I'm hoping I won't need it, but glad it's there if I do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good to have but I hope I never need to use it. Life can be unexpected but my laptop is protected!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well covered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with the protection for my laptop and the price is great for the Geek Squad expertise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Policy protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must get in case an issue arises. Very helpful staff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love best buy warranties. There are no hidden fine lines and they commit to what they say. Awesome store to shop at.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is well worth the money I was curious at first but I do not regret the purchase I recommend it to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    disaster plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    well this is a wait and see item if it fails or breaks then well see.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Feel more secure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With this extended protection, This computer should continue to be useful for its life

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Worth it if you use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to use it for a laptop, which got fixed. I appreciate that they don't talk to you like you're stupid. It's worth noticing when not all "techs" are that way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trust the squad

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always utilize Geek squad for all of my bigger purchases. Peace of mind and knowledgeable person to work on and protect my purchases.

    I would recommend this to a friend