Customer Ratings & Reviews

Definitely worth the money knowing that I’ll be able to have my computer fixed without issue for the next two years

Once again, this is a no brainer guys and gals. Don’t take a chance and not protect your investment.

Mounted TV’s and showed me how to work them. Didn’t use it at all after that though.

Geek squad protection is a must for sending a laptop to college with your student.

Excellent protection plan. No hastles. I buy these with every major purchase I make at Best Buy.Peace of mind.

i always get a warranty and best buy is great with there service

Giving the option, I would always consider a one year insurance plan. Life happens and Geek Squad has you covered!

Happy to purchase this plan. Covers the life of a computer for me. After 3 years I usually get a new one.

I'm sure this will be taken care of if anything would happen but hopefully I will never have to use this

The guy at Geek Squad was very rude! I brought in a laptop I purchased through the Best Buy a month ago to get the Geek Squad warranty on it because my son lives in another state. The Geek Squad associate questioned me multiple times in different ways asking me if I purchased the laptop from them (Best Buy). The associate assumed I got it from somewhere else and then thought I was lying about it and stole it. I told him multiple times I got from Best Buy through the app. Then he proceeds to ask well how long ago, I told him about a month ago and he says "Oh no sir, we can't put a warranty on it if it has been more than 30 days." I explained to him and showed him through the Best Buy app that it says "You have until August 20, 2021 to add this warranty." Showed him that and when you click on it it say's bring it in so Geek Squad can look at it before adding the warranty. It also shows your PROOF of PURCHASE on the Best Buy app. Gave him my phone so he can see for himself. Scanned my phone about 10 times and nothing was working (The receipt copy with barcode is on the app). He says to me "Oh this an online order I did not know that." I said "Sir, I told you that and it shows you on my phone when I showed it to you". Turns around to another associate and says "We can't add warranties on online orders right?" Associate tells him yeah and did it for him. Never once told me everything went through nor did he mention we were finish and never asked me if I wanted a copy of my receipt. Not mention he still had my phone behind the counter while he walked away to help somebody else. Also never said anything along the lines of "You have a good day sir". I was dealing with this associate for almost 25 minutes just to add Geek Squads protection plan! My son lives an estimated 8 hours from me and that is a midpoint point where me and his mom meet to pick him up or drop him off at.

I did not have to use it, which speaks to Best Buys quality of products. Feels like a waste of money to buy this though...

We love the geek squad, they are the only people I trust with my computer. My local repair shop doesn’t even compare.

This is something I always get. They are good about helping you through problems.

I haven't needed to use the accidental Geek Squad protection, but I'm glad I have it in case clutzy-ness happens.

I'm very happy about my purchase. It is extremely user friendly and does just what I need. The keyboard does not light up but I can live with that.

The geek squad agents came out to look at my computer and they fixed the small issue i was having.

I haven't needed the Geek Squad since purchasing my computer but from past experience they have been very helpful.

This one year accidental protection it’s great my son would appreciate it very much to have it fix in case it broke down

Haven't had to use it yet but bought it for another computer as well and GeekSquad is so helpful!

Service my computer. Call when finish .service was good.didn’t have to wait in that long line. Took me right away