Customer Ratings & Reviews

Read the fine print. If they decide, at their discretion, to replace the covered item, rather than repair it, they will issue you a store credit for the amount of the original purchase. However, the fine print states that in that case, their obligations for the extended waranty ar3 fully satisfied. Meaning, while you will get a store credit to buy a new device, your new device will not have the extended waranty. If you want that, you will need to pay for it again again. Basically in my case, i prepaid $309 to allow me to return my defective machine after the return period expired. I have a new machine, but i have no extended waranty, and less storage due to pricing and feature differences for in stock items. The terms stated in the simplified description are misleading and i do not recommend this service.

They are so helpful I love how easy they make anything and everything

Great excellent service. Always willing to answer questions.

This has always worked well for me. The few times I’ve had a problem they have done really well in fixing it. I wouldn’t be without it.

Great product and great service provided by great team of professionals.

I always purchase Best Buys Geek Squad Protection on my Higher Priced Purchases. I like the Peace of Mind that it gives me if something goes wrong.

Geek Squad has always been good in solving basic problems with computers and other devices and worth the expense to get a protection plan.

The agents helped with everything so called me back and I told them that they would have to move to the house to rent it to get the car back and they

Any issue you have, they will help you resolve it in a timely and easy to understand way

I honestly haven't had to use it yet, but believe me I will.

I strongly believe in protection plans. I always purchase additional coverage. I have never had a problem when I had to call the Geek Squad.

This is an ABSOLUTE must have!!!! Without this, I would be without a few devices. It is worth the price for the investments that are purchased.

recommended always ... wont buy a computer or appliance without it

They have been a lifesaver and were able to retrieve important documents after my laptop was corrupted. I will never buy a laptop ever again without purchasing Geek Squad protection

Took my laptop of three years in to get repaired and am quite happy with the results. Highly recommend purchasing this plan!

Geek Squad service has always been great. Have not had to use this yet but gives me peace of mind.

This added protection gives peace of mind, but more importantly, it can back as a lifesaver on a recent purchase. It is a good deal.

This agent always help my when I have questions or issues

Very helpful and courtesy. Thank you all for everything.

best buy for the money available! lets you work with the comfort of knowing your support team is only a call away....closer than India!