Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 11957 reviews
(11,957 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Horrible Service. That’s all you need to know.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Title says it all. I turned in my laptop for a quarterly check up on December 3rd, 2020 at which point the realized that my warranty would cover the battery and motherboard. It is now December 28th, 2020, and that the last update from Best Buy says that it has been assigned to an agent over 5 days ago. I completely understand that due to the holidays and the coronavirus that services may be delayed, but the Geek Squad member at the Smyrna, GA location said I should have it within two weeks. If you want service which does NOT inform you of the status of the repair or provide any timeline and agenda in getting your device repaired, look no further than your very own Geek Squad. I have called Geek Squad’s customer service line to investigate this, but all the individual could say was that it was assigned to an agent. I use this laptop for work reasons, and I have been using someone else’s for the time being. The lack of communication from Geek Squad and the absence of my laptop has affected my work performance, and to say that I am frustrated about this service is an understatement. If I knew that it would take over a month to repair with exceptional lack of communication, I would’ve risked the longevity of the parts and paid the manufacturer of my computer for the repairs. Terrible service, and the Geek Squad team HAS to do a better job on this.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 5 out of 5 stars
Pleased!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely needed this protection for my office staff.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek squad is a must have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are very helpful in making sure you are satisfied
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far have not JR to use the coverage, but for the price it seems like it will be well worth it.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
yes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works. its perfect. stop thinking. just buy it!
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
yes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works. its perfect. stop thinking. just buy it!
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
yes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works. its perfect. stop thinking. just buy it!
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
yes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works. its perfect. stop thinking. just buy it!
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every penny. I’ve used geek squad before and they were extremely helpful.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
GEek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend taking geek squad protection always very helpfully.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Greek squad installed my tv quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv Great sound Geek squad installed my tv quickly
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, this was a really great purchase!
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the geek squad. Always helpful and friendly. Never a problem with them
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Wonderful protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect protection for people who have kids or people who travel with their laptops
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would never buy electronics without this support.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would never buy electronics without this support.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would never buy electronics without this support.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would never buy electronics without this support.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Yeah
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this thing would recommend yessir love this one
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Haven’t used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this with my computer but I haven’t had to use it.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friend
