Customer Ratings & Reviews

Always use the warranty, been really helpful, easy

MY laptop was assessed promptly and I received a replacement without any hassle. Thank goodness for my geek squad protection. Protect your purchase it's worth it.

Best Investment ever! Spilled tea over my computer and they were able to refund the full amount the computer ( I actually bought it on sale and they refunded the full non-sale amount since it was no longer on sale) Can't recommend this enough!

They just work! I'd definitely recommend getting it for the first year at least.

Have all questions answer great timing and attention and buying for all my items

Great help selecting the product. He was very professional help me with everything I need.

This has to be one of the best protection plans. Geeksquad always takes care of your device. Service is usually fast and professional. I still recommend that you check your product before you leave the store and make sure the service is done right. I highly recommend Geeksquad protection, accidents happens as life happens.

I signed up for the protection plan ($179) but shouldn’t have. When my covered laptop broke, I turned it into geek squad for repairs only for them to charge me an additional $49 to tell me they couldn’t fix it! They did give me a giftcard for the value of the laptop but between the planner and repair fee that cost me almost the same amount, so it was pretty much a wash. I am very disappointed and feel lied to about what the protection plan covers.

Agent was able to resolve initial 3rd party security protection loading.

Best warranty product to buy for all of your products in your home from Best buy from the washing machine to the refrigerator to the computer to the microwave I'm very satisfied with the services that I received with the warranty

I went ahead and purchased the $140 for one year warranty. Hopefully if anything happens to my computer there isn't any fine print and they actually honor the warranty. Otherwise the $140 is extremely high, I think. On the other hand, hopefully I never have to use it. I'm going to mark "yes" for if I would recommend to a friend, which I am still on the fence about. It's a required field, so I have to pick one.

Explained the plans to us with perfection and was very courteous

When I purchase a product, I read the reviews to see how it holds up. If there are any problems indicated with the product, I buy the protection plan thru the Geek Squad. So far, I am been very lucky and have not had to use it, but it is there if I need to use it.

So far I haven't needed to utilize the service but I'll go on previous experience in rating them

Definitely woth it. I usually dont do the warranties, but this time I am so glad I did. Actually had to use it only a few months in.

Totally worth it. Gotta keep the things we live protected. 5 stars

It is a good investment. Specially if you live in a fast pace, where accidents can happen at any moment. I would buy it again.

I have always loved the Geek Squad. Great value for what they offer. Anytime I buy a new device I add the service plan.

The agent help me pick out a laptop that was kid friendly and upgraded so they will be able to play games.

The 2-year warranty does a really great job recommended for everybody