Customer Ratings & Reviews

My tech specialist transferred all data from my old desktop computer to my new laptop that I wanted to retain. He also helped me load a new program I had purchased to prepare the new years tax return for 2024. Then he spent time showing me how to use features on the laptop! He was very kind and knowledgeable. This hands on training was very helpful as I had never owned a laptop or touchscreen computer. The transition has been smooth with such great help.

Like any insurance, you really only feel like it was worth it if you actually damage your device and need to use it. I have purchased this before for my kids laptop and sure enough one day he dropped it and damaged the charging port in the corner. With the policy, it was completely fixed for free. Without it, I probably would have been out at least a couple hundred bucks. Had he not dropped it, the insurance would have been wasted money. In the long run, it is probably worth it if the device is for a younger person who is more likely to damage it.

Hey the Geek squad protection is really good. I got three years for $75 and it broke twice. Usually when I fix these issues it costs $100.

Thankfully i haven't needed them yet. But it is nice knowing they are there if i do.

Definitely recommend getting protection. I take care good care of my devices but accidents always happen

To be honest I’ve always gotten their protection and probably continue no hassles

I havent had to use this as of now but cant wait to se how it all plays out

Geek squad agent are always priority one. Never have had a bad experience yet. Thank you.

Love having the security that purchasing the Geek Squad protection plan provides

Don't have to worry if anything happens to the computer. totally covered

Very simple process. Staff is helpful in the trade in process.

The agent put Webroot on my cellphone, so I would be able to continue to work.

Haven't used it yet but I know it'll come in handy! Customer service at Best buy is always excellent.

Excellent Service by the geek squad team highly recommended

Bought for daughter computer for school figured would be worth the money

Protect your gadgets please. If you’re purchasing laptops, televisions, washers, and dryers it’s best to make sure your investments are protected. Geek Squad is awesome at what they do!

Geek squad is my go to anytime there has been an issue with my devices. This service is always worth the money.

I can use a computer, but fixing it is a whole different story. My laptop stopped work. I was very concerned because I homeschool and need to be able to access a lot of information and records. I took it to Geek Squad and they gave me a fairly long "possible" time. It actually took less than 1/2 the time quoted, and it turned out my battery was just completely dead, so it was replaced at no cost! I usually don't buy warranties but I'm super glad I did and that it worked out so well.

Haven't had to use it yet, but will help when issues occur.

haven't had to use but like the idea that if something unexpected happens the laptop is covered!