Customer Ratings & Reviews

Geek squad is my go to anytime there has been an issue with my devices. This service is always worth the money.

Haven't had to use it yet, but will help when issues occur.

haven't had to use but like the idea that if something unexpected happens the laptop is covered!

Great item.lllllllllllljjjjjjnhhggghhhhhhuuujnjhhhhhhhhhuuuuuuuuuuuuuuuu

Already used once before my 1st year was up. Best Buy took care of everything without any hassle.

So far so good. I had to have computer repaired and was done at no cost to me. Also-they sent me a new cord for free.

Always good to have extra protection on any small appliance

I bought the accident insurance for 3 years, hoping not to have to use it, but it gives me a lot of security to have it even though in the end I might not use it, than not having it and being exposed to an accident with nothing to give me some security. I have had to use accident insurance before for other products and I have had no problem with the people at BestBuy providing support.

This thing blew me away it’s literally a desktop in your palms

Piece of mind for my new laptop, a good investment just in case!

We encourage a warranty incase any accidents happen. You never know if you will need it and we are thankful we got this!

I had an excellent experience at Best Buy! The staff was knowledgeable, friendly, and went above and beyond to help me find what I needed. Great selection and smooth checkout process. Highly recommend!

It's worth the extra money just in case you accidentally spilled something on it

My Surface Pro 3 was dying on me and was old. I took it in for service because my Word and Chrome would not load up. They said it could be a a motherboard or possible hardware problem. I tried several times to see if they could fix it because it kept hanging on me. They suggested I do a data dump and look at getting another computer. I bought it in 2015 and it's now 2020. I loved my Pro but had to purchase a new laptop. My HP Envy x360 is awesome! I bought them both from Best buy and love the products. I will buy my next one from them too. The Geek Squad helped me get Office installed, set up Webroot and worked with me on getting it ready for use all over the phone. I really like my Reps. professionalism, knowledge and patience. That's my I purchased the 2 year protection plan with them. I won't let it go. It's paid for itself many times. Great investment!!!

Great item.mmmmmkkkkkiiiiiuyy66665555555556y666666666666777777777777777

I purchased this Geek Squad Service, but I have yet to need to use it. Hopefully I won't need it, but is good to have if I do.

The agents are fantastic. Really helped me when i needed them most.

I purchased the 3-Year Accidental Geek Squad Protection for my Lenovo Yoga 7i 16" laptop. I try my best to avoid eating and drinking around my laptop, but sometimes I just got to have a drink with me. In the event something does happen, I know I am protected. I hope I do not have to use the protection I have covered for my laptop. If I never have to use the protection it is not a loss of money for having it.

Fantastic job and well deserved payment for my device. Thanks.

It's always good to have a protection plan for your computers and phone. Best Buy Geek Squad is good but not the best. First you need to get it and appointment just to bring it in, absolutely nothing can be fix when you come in which they use to do. Now you must leave your product and wait for a fix. Next you need to make another appointment to pick it up, which can take up to a week or more. They have nothing in their program that lets you know if they have a cancelation to get in earlier. So, getting anything fix could take at least a couple of weeks or More. I'm glad that everything is covered but not happy about getting in and out of repairs.