Customer Ratings & Reviews

I recommend getting this if you're buying expensive electronics. I bought this with my Razer Blade 15 laptop, which cost $2000. I was skeptical to get this at first, but I did anyway. After a year, my laptop develop 1 dead pixel. Geek Squad didn't agree to repair it because they would onlydo it if there are at least 3 dead pixels. I sent my laptop to Razer. It came back with the issue fixed, but now with a trackpad issue. I brought it to Geek Squad again, but this time, somehow the system doesn't let them send out my laptop for repair. I believe it was because they didn't have the replacement parts from Razer. So they gave me a full refund of the laptop. Although I was unhappy at first that they weren't able to repair my laptop (due to it being Razer), I was happy to get a full refund. Now I can use that to buy another laptop. And I would get this Geek Squad protection again.

I am so glad I bought this coverage. The other day there was an incident involving a cat and a glass of beer. I was hoping that letting my laptop dry for a few days would be enough, but it wasn't. I'll be heading to my local store shortly to get my new laptop repaired.

The agents were very helpful and tech savvy they helped me navigate through my whole new laptop.

Happy to know extra protection if needed is so close. Added Price was good

After purchasing HP laptop and an unfortunate accident with it i sought help from the Geek Squad and Regina provided me with the best service i could hope for. She is amazing and professional. She is patient, friendly and courteous at the same time and certainly knows the business very well to get the client the best service possible. I am very happy with the purchase and with the Geek Squad department in general but Regina seems to have all the answers and knows to relieve the client from any concerns. Thank you!

Extremely helpful, the guy that helped me was very nice. Completely understood where I was coming from and broke everything down for me so I could understand. I’m not very tech so I really appreciated it.

Geek Squad is amazing! Always attentive and knowledgeable. I don't know what I would do without them! Totally worth the money!

I always get this service on my electronics. It is gives me good peace of mind that I can get a replacement if it breaks. The replacement will often be a refurbished device, so the battery life can sometimes leave something to be desired. That said the devices are always in great shape and look and run like new. Ill take an old battery in a new computer over a cracked screen any day of the week, so this is well worth it.

This is worth it if you have any electronics that are over $1,000

Should have opted for longer plan. My laptop fried almost exactly a year into having it and geek squad sent it off for repair and had it back to me before my finals were due!

It's worked great. Having kids this is a must with your purchase. Repairs are fast and easy, no questions.

It will help you in the tough time go for it It helped a lot

They are repsonsive with any questions that I may have.

Geek squad is the best, I wouldn’t purchase an electrical Item without covering with the geek squad.

The best, I wish I would have known about this sooner, for my older laptop.

Its worth it but also not worth it. If ur sure nothings going to happen to your computer than its worth it such as not drinks and such near it. And it sits its 1 place and u dont carry it around or rought it up not worth it but its worth it when somthing goes wrong so its hard to say for sure if its worth it. But its truly only worth it if somthing does go wrong. Its like a expensive gamble lol. Im going to be using them to fix somthing w On my laptop i judt bought here soon so ill update this review once that happens.

Definitely suggest getting protection on everything. My daughter had an issue with her computer and they had it fixed very quickly.

Tried to redeem warranty and was told my laptop would have to be shipped out and would take about a month before I could see the new one. Probably worth the money and the peace of mind, but keep in mind that any repair will put you out of your device for at least 30 days if it is not an easily repairable device.

fixed computer quickly. Took out viruses. Got the rest of the year for more help.

I like this laptop because it is a widescreen cool. I like because it is thin computer also I love my CD/DVD optical drive. I was going to get me a DELL but, they didn’t have I was looking for. The rep was cool with me. Best Buy has got the ticket. I also bought me a Smart TV in October the tech and salesman was cool setting me up it was the last INSIGINIA ROKU SMART TV it has what I need especially free tv, local channels in the USA I really wished if someone show how do I find local channels in New York City and Northeast New Jersey because I used live there but, I miss New York City. I also the like the New York City radio stations such WQCD 101.9 Smooth Jazz station and WCBS 880 Radio.