Customer Ratings & Reviews

Geek squad stands by their warranty. Only thing i dont agree with os 5 days after purchase. The system broke and had to replace the whole system and i had to buy a new warranty for 80$. I feel the 2 year warranty should have transferred to new system. Or should have only had to pay the 5 days prorated to bring it back to 2 years.

I got this protection from geek squad because well life happens. So far we haven't used it but for the cost for the peace of mind if something would happen to are products it a great value.

Great coverage, lasts very long for little money and gets the true use of it.

A customer service representative at best buy told me last May 2021 that if I paid 10 times ( 26.94 dollars with the tax) for a two-year protection plan, however, I realized that I already paid for it 12 times this month. And they told me my plan is for monthly purchases. I was really sad about it because they explained it incorrectly at the store. I also ask geek squad online if they can fix the physical damage on my laptop and they said yes but when I came there in the store they said, " You have to go to HP to get your laptop fixed." That broke my heart when they said that. I paid for the plan of 2-YEAR ACCIDENTAL GEEK SQUAD PROTECTION but the simple damage was not fixed. If you want to buy a warranty please ask about how much will you have to pay at the end and you might look at other offers better than geek squad. I hope this help for you guys who are planning the plan. please look at the simple damage that I was describing.

always amazing service! never have issues with geek squad! love love love the service!

Staff was amazing with there recommendations for my new laptop

This is a great Service that helps you with any troubles that you may inquire. I also have two children that get a hold of everything so I was able to get the two-year warranty on my computer and if anything goes wrong, they will repair it for me at no cost. I would highly recommend this.

This a must for any gaming console. Especially for a launch console. Better safe than sorry. Also, if you can't live without your console for a day or so, this is a must.

The longer warranty’s always are the best to me and works the best

Got it for the “just in case” Hope I never need it but I will be taken care of if I do need it.

Never used it but I’m sure it’s helpful for those who are new to PC stuff

Needed help with my computer and the staff was quick and reliable

Haven’t had to use it yet, but worth it for those just in case moments

I like the security of having a warranty and recommend for all electronics

Havent had to use, thank goodness but i had one before on my tv. My tv kept messing up and they came out once to fix and it started messing up again less than a minth later. They replaced it with a bigger size brand new tv. It worked. Just didnt like that the insurance wouldnt be switched over to the new tv, but cancelled.

1 year protection plan is great. If i would have any problems with my laptop bring it in and they'll fix it

Fortunately my son hasn’t had to use the geek squad for this laptop. Rather be safe than sorry for not adding this extra warranty!

My service was very very amazing. They did everything they could to help

I absolutely love my accident policy with the Geek Squad! I have two teenage boys and accidents happen. It is wonderful to be able to drop it off and not stress about when things get broken. They have been very polite and easy to work with. For the most recent repair the service center sent it back two times with issues remaining, but the local store was great to work with and made it as pleasant as possible.

This is for anyone who doubts the value of the accidental Geek Squad protection. I had my previous computer for a couple of years. I brought it to my daughter's house where I worked on a project at the dining room table. My granddaughter came by just as I was typing. She tripped on something and dumped a whole glass of liquid into my computer. Amid the shattered glass, and puddled floor, were her tears. But any tears I might have felt, never came to be , because Geek squad came through for me and when they couldn't fix it, they bought me a new one. Yay!!