Customer Ratings & Reviews

The return time for my laptop replacement for a broken screen was a bit far out at 3 weeks but I was glad I had it when I accidently dropped my new laptop.

I bought this laptop insurance due to my little sister having to use a computer most of the time for school. I think the Geek Squad insurance might be a little to expensive for a year. The problem is that most of the time, during the first year nothing will happen until after the first year of having a laptop. I also think Geek Squad takes a little bit to much time when making an appointment.

A must have with laptops as with kids at home, there is chance of spilling liquids or dropping the laptop, and accidental damage is covered by Geek Squad.

This has shown to be a great service to include with the purchase of my new laptop. I feel more secure about the purchase with it.

I have had them look at two laptops so far. They were able to solve problems on one. Very quick service and I was satisfied. The other one had broken hardware too bad to fix. I plan to take another system for checkup and to optimize the software. I am confident they will do a good job.

This is a for sure must when buying electronics, if anything happens to item they help get it fixed!

Waited for 40 mins to be assisted but they just ask for it to be returned

Piece of mind!! Priceless! I won’t ever buy another laptop, PC without this service. Haven’t needed to use it but know I’m only a phone call a way and the coverage is to fix it or replace it. Short of throwing it across the room this has it all covered!! Great team of guys and gals that make it happen.

So far, so good. The one time used, the machine had to be returned to the factory for repair. Guess it is what it is.

Love geek squad. Feel better knowing my product is protected.

I love beat buy best quality for the right price..

Don’t buy an expensive product without this service. It’s a must have to insure any high value item is covered. I’ve had to use this service in the past and the protection is awesome

Brought the insurance. Didn't use them yet for service

I saved so much on the laptop because my salesman directed me to a lower-priced model with more features that I thought the additional warranty would be worthwhile. It will take a few years before I can review its usefulness.

Love this hp Chromebook. Holds a good charge and works great. Employee was very helpful and kind. Great value for this laptop. Highly recommend.

Geek squad employees are very professional and knowledgeable about issues I was having with my computer.

I bought the accidental geek squad protection because I feel that it is very important to buy a protection plan. Anytime that I purchase an electronic I like to feel secure and without any worry. They have the best protection and they are reliable.

I haven't had to use this service for this device. I have however had to use them in the past & they are excellent. They are more than helpful, very polite, professional and get the job done. They have helped me several times with very different problems & are the best.

Used geeksquad when my chromebook died. Great customer service and the in-app updates are very helpful. Was able to exchange my chromebook when my previous one was junked out.

Worth the money. On top of the manufacturers warrantly.